Security Guard - Cannabis Retail

PRIMARY HOURS: Saturday and Sunday — Between 12:00 PM and 12:00 AM

*****Please do not apply if you are unable to work these hours*****

Position Summary

Theraleaf is seeking a licensed, professional Security Guard to protect our staff, customers, and premises at our licensed cannabis retail dispensary. The Security Guard is the first point of contact for every customer entering the store and is responsible for verifying identification, maintaining a safe and orderly environment, monitoring the premises, and supporting front-of-house operations including phone coverage. The ideal candidate is calm under pressure, customer-service oriented, and committed to strict regulatory compliance.

Licensing and Minimum Requirements

• Active California Bureau of Security and Investigative Services (BSIS) Guard Card (Security Guard Registration) in good standing.
• Valid Power to Arrest training certificate (8-hour course) per BSIS requirements.
• Must be at least 21 years of age, as required for employment at a licensed cannabis retail premises in California.
• High school diploma or equivalent.
• Valid government-issued photo ID and authorization to work in the United States.
• Ability to pass a Live Scan background check in accordance with California Department of Cannabis Control (DCC) regulations.
• CPR/First Aid certification preferred; required to be obtained within 90 days of hire.
• Firearms Permit and Exposed Firearm qualifications are NOT required for this position; this is an unarmed security role.

Key Responsibilities

Customer Check-In & ID Verification

• Greet every customer entering the dispensary in a friendly, professional manner.
• Verify each customer is 21 years of age or older (or a valid qualified patient 18+ with a physician’s recommendation) by inspecting government-issued photo identification.
• Identify fraudulent, expired, or altered identification and refuse entry when appropriate.
• Log customer entry in the point-of-sale or check-in system in accordance with company procedures.
• Manage customer flow and queue to maintain compliance with occupancy limits.

Phone Coverage & Front Desk Support

• Answer incoming phone calls promptly and professionally.
• Provide accurate information regarding store hours, location, and general policies.
• Transfer calls to the appropriate department (sales, delivery, management) or take detailed messages as needed.
• Direct customer questions about products, pricing, and promotions to qualified retail staff.

Security & Loss Prevention

• Conduct routine interior and exterior patrols of the premises and parking area.
• Monitor security cameras, alarms, and access points throughout the shift.
• Observe and report any suspicious activity, safety hazards, or policy violations to management.
• Deter theft, loitering, and disorderly conduct through visible presence and professional engagement.
• Respond to incidents in a calm, measured manner; de-escalate conflicts whenever possible.
• Maintain a daily activity log (DAR) documenting incidents, visitors, deliveries, and notable events.
• Assist with opening and closing procedures, including securing doors, windows, and safes.
• Escort staff, cash deposits, and vendor deliveries as directed.

Compliance

• Follow all California DCC regulations and local San Jose cannabis ordinances regarding retail operations.
• Ensure no minors enter the licensed premises under any circumstances.
• Cooperate with state and local inspectors, law enforcement, and regulatory officials as directed by management.
• Comply with all company standard operating procedures (SOPs) and confidentiality requirements.

Required Skills & Attributes

• Strong observation, judgment, and decision-making skills.
• Excellent verbal communication and customer service skills.
• Professional appearance and demeanor at all times.
• Ability to remain calm and effective in high-pressure or confrontational situations.
• Punctuality and reliable attendance.
• Basic proficiency with computers, phone systems, and security camera software.
• Discretion in handling confidential customer and business information.

Physical Requirements

• Ability to stand and walk for the majority of an 8-hour shift.
• Ability to lift up to 50 lb occasionally.
• Ability to work indoors and outdoors in varying weather conditions.
• Visual and auditory acuity sufficient to monitor surveillance equipment and observe the premises.

Schedule

20-30 hours per week. Must be available to work a flexible schedule including evenings, weekends, and holidays. Shifts are scheduled around dispensary operating hours.

Compensation & Benefits

• $24.50 - $27.00 per hour
• Paid sick leave in accordance with California law.
• Employee discount on cannabis products (must be 21+ and verified).
• Opportunity for advancement within a growing licensed cannabis retail operation.

Pay: $24.50 - $27.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person