Security Guard On-Call (Bilingual)

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Security Guard On-Call role. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Facilities Manager and is an On-Call/As-Needed Non-Exempt role with a starting hourly range of $22.83 - $24.53.

Primary Objective:

The On-Call Security Guard works with the general public, medical personnel, patients, employees, and others regarding security regulations; maintains order, enforces ordinances, rules, and regulations, and protects life and property to ensure a safe and secure environment for patients, employees, and visitors.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

• Patrol and check security of building and grounds; handle or report hazardous conditions, unusual circumstances, and malfunctions of the physical facility.
• Monitor the exterior of the facility and grounds for encampments or unauthorized occupancy; request that individuals relocate from Center property and report the situation to San Francisco 311 or the SFPD non-emergency line as appropriate.
• Direct traffic, enforce parking regulations, and issue Center parking citations as necessary.
• Monitor and authorize entrance and departure of employees, patients, and visitors to guard against theft and maintain security of the premises.
• Contact police or fire departments in cases of emergency, such as fire or presence of unauthorized or volatile persons.
• Circulate among visitors, patients, and employees to preserve order and protect property.
• Provide information and directions to Center personnel and the general public; assist in locating persons or property.
• Ensure maximum safety levels, including clear, non-hazardous walkways and passages throughout the interior and exterior of the facility.
• Take charge at the scene of Center emergencies; control crowds or assemblies within the confines of the Center; investigate and prepare written reports of accidents, property damage, fires, law violations, disturbances, and other incidents; gather evidence and appear in court as a witness if required.
• Safely transport sensitive or confidential documents as required.
• Manage the sending and tracking of certified mail, including sensitive or confidential documents.
• Operate company vehicle or cart (if applicable) in compliance with safety regulations.
• Assist with loading and unloading duties as needed.

CORE COMPETENCIES

Attention to Detail

• Double-check the accuracy of information and work product to ensure consistent, error-free work.
• Carefully monitor the details and quality of work.
• Complete all work according to established procedures and standards.
• Maintain the highest level of confidentiality when handling sensitive information.

Customer Service

• Strive to understand the needs of patients, clients, and internal stakeholders.
• Treat everyone with dignity, respect, and appreciation for cultural differences.
• Respond to inquiries and concerns promptly and professionally.
• Communicate clearly and effectively to ensure a positive experience for patients, employees, and all stakeholders.
• Build trust through active listening and follow-through.

Safety

• Take immediate action to correct any unsafe situation.
• Follow proper procedures to ensure personal safety and that of team members.

Teamwork

• Promote team effort in all activities and use a team approach to problem-solving.
• Understand and embrace the mission and strategic initiatives of the organization.

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Bilingual in English and Spanish.
• Valid Guard Card from the Bureau of Security and Investigative Services (BSIS).
• Two years of experience in security or a related field.
• One year of experience in a customer service role.
• Valid California Driver's License with good driving record.
• Completion of 8 hours of annual training on security-related topics.

PREFERRED QUALIFICATIONS

• Basic computer skills.

PHYSICAL DEMANDS
While performing the duties of this job the employee is required to sit approximately 10% of the time, walk 90% of the time and stand 10% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 50 pounds. While performing the duties of this job the employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce*.* We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.

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