Security Incident Management Engineer

Provides backend configuration, maintenance and support for workstation and security applications including but not limited to Jamf, Apple Enterprise Services, Apple ABM, and Microsoft Intune.

Plan detailed requirements for new and changing infrastructure services

Build and prepare packages for automated deployment and self service

Builds and test pilot versions for new and changing services

Creates solution documentation for Global Help Desk support of end users

Provides senior technical troubleshooting incident and problem resolution for endpoint services platform offerings

Review Service-Now tickets related to Jamf/Mac and update in a timely manner.

Security and Partnerships

Manages overall security frameworks and practices as they pertain to desktop services and integrated technologies such as Zscaler, Antivirus, etc.

Maintain appropriate balance with security and usability, including working with teams to adjust appropriate policies.

Partners with client and portfolio owners to assist with technology implementation initiatives across business services

Leadership and Learning

Actively stay up to date on the latest technologies and solutions, including internal/external learning and research.

Create endpoint reports for stakeholders as requested.

Evaluate advanced requests for feasibility and provide appropriate guidance.

Provide coordination for architecture of systems, including providing feedback on project requests and timing.

Qualifications & Experiences

Minimum of 5 years of experience in administering Jamf, Intune, or other MDM solutions for Mac endpoints

1+ years' experience in identity and access management

Advanced scripting knowledge (bash, python, etc.)

Experience dealing with security incidents

Ability to prioritize based on criticality

5 days at onsite to Atlanta, GA is must .