Security Manager

Duties and Responsibilities

• 1. Security Operations Management
  • Direct and coordinate all security activities across assigned locations.
  • Develop and manage duty rosters, staff deployment plans, patrol schedules, and shift handovers to ensure adequate security coverage.
  • Oversee access control processes for employees, members, guests, tenants, contractors, and visitors.
  • Ensure effective implementation of patrol and asset protection measures to identify and mitigate security risks.
  • Supervise the operation of CCTV systems, control room activities, and alarm management processes.
  • Coordinate security arrangements for special events, VIP visits, and high-traffic periods.
• 2. Incident Management and Emergency Response
  • Ensure all incidents, accidents, complaints, and security breaches are promptly addressed, investigated, documented, and reported.
  • Lead the security team s response to emergencies, including fire alarms, medical incidents, evacuations, and other crisis situations.
  • Coordinate with emergency services and external authorities when required.
  • Ensure emergency procedures, evacuation plans, and security protocols are effectively implemented and regularly reviewed.
  • Conduct security drills and ensure team readiness for emergency situations.
• 3. Team Leadership and Development
  • Lead, coach, and develop Security Supervisors, CCTV Operators, and Security Guards.
  • Monitor team performance and ensure compliance with company standards, policies, and procedures.
  • Conduct regular briefings, shift handovers, and performance discussions.
  • Identify training needs and support the continuous development of the security team.
  • Prepare and lead on job training (regularly)
  • Promote a culture of professionalism, accountability, discipline, and teamwork.
• 4. Compliance, Safety, and Risk Management
  • Ensure compliance with company policies, security procedures, legal requirements, and health and safety regulations.
  • Conduct regular security inspections, risk assessments, and vulnerability reviews across all sites.
  • Monitor the condition and functionality of security equipment, access control systems, CCTV infrastructure, and safety devices.
  • Maintain accurate security records, reports, logs, and documentation.
  • Recommend and implement corrective and preventive actions to reduce operational risks.
• 5. Stakeholder Coordination and Service Excellence
  • Maintain effective communication and coordination with Operations, Maintenance, Human Resources, and other departments.
  • Build and maintain professional relationships with members, tenants, visitors, contractors, and external stakeholders.
  • Support operational needs while ensuring security requirements are consistently met.
  • Enforce company rules and operational policies fairly, consistently, and professionally.
  • Promote a security culture that balances safety, professionalism, and customer service.
• Compliance
  • Ensure compliance with company policies and procedures, applicable laws and regulations, and maintain confidentiality when handling security-related information, investigations, reports, and sensitive data.