Security Manager

Position Overview

We are seeking an experienced, disciplined, and responsible Security Manager to oversee security operations, personnel, procedures, and risk-control measures across company facilities, properties, sites, and operations. The role is responsible for protecting employees, customers, visitors, assets, facilities, information, and business operations while ensuring security procedures are consistently implemented.

The Security Manager will lead security teams, conduct risk assessments, manage security systems and vendors, coordinate emergency responses, investigate incidents, and work closely with Operations, Facilities, HR, IT, Legal, Compliance, and senior management to maintain a safe and secure environment.

Key Responsibilities

• Develop, implement, and maintain comprehensive security policies, procedures, standards, and operating protocols.
• Oversee daily security operations across offices, commercial properties, warehouses, retail locations, hotels, facilities, construction sites, or other assigned premises.
• Manage and supervise security officers, guards, supervisors, control-room personnel, and other security staff.
• Develop security staffing plans, duty rosters, shift schedules, deployment plans, and post assignments according to operational requirements.
• Conduct daily briefings and ensure security personnel understand their responsibilities, procedures, emergency protocols, and site-specific requirements.
• Monitor security staff attendance, performance, appearance, conduct, discipline, and compliance with company standards.
• Conduct regular security risk assessments and identify vulnerabilities related to physical security, access, theft, unauthorised entry, workplace incidents, and operational risks.
• Develop and implement appropriate preventive and corrective security measures based on identified risks.
• Manage access-control procedures, including employee access, visitor registration, identification checks, contractor access, vehicle entry, keys, access cards, and restricted areas.
• Monitor and maintain security systems including CCTV, alarms, access-control systems, security barriers, communication equipment, and other security technologies.
• Coordinate CCTV monitoring and ensure security incidents, suspicious activities, and access violations are identified and addressed promptly.
• Establish and maintain procedures for incident reporting, investigation, evidence preservation, escalation, and follow-up.
• Investigate incidents such as theft, unauthorised access, vandalism, property damage, suspicious behaviour, workplace disturbances, security breaches, and other security-related matters.
• Prepare detailed incident reports and provide recommendations to management to prevent recurrence.
• Coordinate with police, emergency services, government authorities, or other relevant agencies when required.
• Develop and maintain emergency response procedures covering fire, evacuation, medical emergencies, security threats, natural disasters, and other critical incidents.
• Coordinate emergency drills, evacuation exercises, security exercises, and business continuity activities.
• Support the protection of VIPs, senior executives, high-profile visitors, high-value assets, sensitive areas, and special events when required.
• Conduct regular inspections of buildings, entrances, exits, restricted areas, parking facilities, storage areas, perimeter controls, and other security-sensitive locations.
• Identify weaknesses in physical security and recommend improvements to locks, barriers, lighting, surveillance, access control, guard coverage, and other protective measures.
• Work closely with Facilities, Operations, HR, IT, Legal, Compliance, Finance, and other departments to address security-related risks and requirements.
• Coordinate security arrangements for new facilities, office moves, renovations, construction projects, events, product launches, and other special activities.
• Manage external security contractors and service providers, including performance, staffing, service levels, contracts, and compliance.
• Evaluate security vendors, obtain quotations, support procurement activities, and ensure security equipment and services meet operational requirements.
• Monitor security-related budgets, expenses, equipment purchases, maintenance costs, and vendor contracts.
• Conduct regular audits and inspections to ensure compliance with security policies, contractual requirements, legal obligations, and company standards.
• Maintain accurate security records, including incident reports, visitor logs, access records, inspection reports, patrol records, equipment registers, and investigation documentation.
• Provide regular security reports, risk assessments, incident summaries, KPI reports, and recommendations to senior management.
• Develop and deliver security awareness and operational training for security personnel and relevant employees.
• Ensure employees understand access-control procedures, emergency processes, incident reporting, visitor management, and security responsibilities.
• Maintain strict confidentiality when handling security information, CCTV footage, incident records, access credentials, investigation materials, and sensitive company information.
• Stay informed about emerging security risks, technologies, industry practices, regulatory requirements, and potential threats.
• Continuously review and improve security procedures, systems, staffing models, emergency preparedness, and risk-control measures.

Requirements

• Diploma or degree in Security Management, Risk Management, Criminal Justice, Business Administration, Emergency Management , or a related field is preferred.
• Proven experience in security management, corporate security, facility security, hotel security, retail security, property security, industrial security , or a similar environment.
• Previous experience supervising and managing security teams, guards, supervisors, or security contractors.
• Strong knowledge of physical security, access control, CCTV, alarm systems, visitor management, patrol operations, and incident response.
• Experience conducting security risk assessments, site inspections, audits, investigations, and emergency response planning.
• Strong understanding of security policies, SOPs, emergency procedures, incident management, and loss-prevention principles.
• Excellent leadership and people-management skills with the ability to train, supervise, motivate, and discipline security personnel professionally.
• Strong investigation and problem-solving skills with the ability to assess incidents objectively and prepare accurate reports.
• Experience managing security vendors, contractors, service agreements, equipment, and operational budgets.
• Good knowledge of Microsoft Office, particularly Word, Excel, PowerPoint, and reporting tools.
• Strong communication and interpersonal skills with the ability to work with employees, management, contractors, customers, visitors, and government authorities.
• Strong attention to detail, integrity, discretion, and professional judgement when handling sensitive security matters.
• Ability to remain calm and make appropriate decisions during emergencies, incidents, conflicts, and high-pressure situations.
• Knowledge of applicable security, occupational safety, privacy, emergency, and regulatory requirements.
• Security, risk management, first aid, emergency response, or other relevant professional certifications will be an advantage.
• Experience with security management systems, access-control platforms, CCTV management systems, or integrated security technologies will be an advantage.
• Willingness to work flexible hours, including nights, weekends, public holidays, and emergency call-outs when required.