Security Officer

The Security Officer protects people, property, and reputation by maintaining a safe, welcoming environment. You’ll conduct patrols, monitor access and CCTV, respond to incidents, and provide exceptional customer service while following post orders and company policies.

Key Responsibilities

• Patrol & Prevention: Perform interior/exterior patrols; identify hazards, unsafe conditions, and suspicious activity; deter theft and misconduct through visible presence.
• Access Control: Verify IDs and credentials; manage visitor/vendor sign-ins and deliveries; enforce key control and badge procedures.
• Surveillance & Monitoring: Operate CCTV/VMS, alarms, and radio communications; investigate alerts and document findings.
• Incident Response: Respond to medical, fire, disturbance, or facility incidents; de-escalate situations; secure scenes; coordinate with law enforcement/EMS as directed.
• Reporting & Documentation: Write clear, timely incident and daily activity reports; preserve evidence and maintain chain-of-custody when required.
• Customer Service: Greet and assist guests/employees; provide directions and escorts; resolve concerns with professionalism and empathy.
• Safety & Compliance: Support life-safety checks (fire extinguishers, emergency lighting, exits); assist with drills/evacuations; follow OSHA, privacy, and company policies.
• Loss Prevention: Observe cash/asset handling, loading docks, and high-shrink areas; report irregularities to leadership.
• Post Orders & Equipment: Follow site-specific SOPs; maintain radios, body cams (if used), flashlights, and first-aid kits; keep work areas neat.
• Other Duties: Support special events, crowd control, traffic flow, and after-hours access as assigned.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• High school diploma or equivalent required.
• 1+ year security, military, law enforcement, or customer-facing experience preferred (will train reliable candidates).
• State/local guard license (if required) or ability to obtain promptly.
• CPR/First Aid/AED certification preferred (or within 60 days of hire).
• Strong observation, de-escalation, and report-writing skills; professional demeanor under pressure.
• Comfortable using incident reporting software, email, and Microsoft Office/Google Workspace; CCTV experience a plus.
• Clear background and driving record (if operating company vehicles); valid driver’s license may be required.
• Ability to work any shift, including weekends/holidays; dependable, punctual, and team-oriented.

Physical Requirements

• Stand/walk for extended periods; climb stairs; occasional outdoor patrols in varying weather.
• Lift/push/pull up to 40–50 lbs; frequent use of radios and computer systems; ability to respond rapidly in emergencies.
• Maintain professional appearance per uniform and grooming standards.