Security Officer

SECURITY OFFICER — i'Deli Cafe

Protect with Vigilance. Serve with Professionalism.

We are opening a new i'Deli Cafe outlet in Kakkanad, Kochi, and are looking for a responsible, alert, and professional Security Officer to ensure the safety and security of our guests, employees, premises, assets, and daily operations.

The Security Officer will be responsible for maintaining a safe and secure environment, monitoring access and movement, preventing security incidents, supporting emergency procedures, and ensuring that i'Deli Cafe's security standards are consistently maintained.

Security & Safety

• Maintain a safe and secure environment for guests, employees, and visitors.
• Monitor the premises regularly to identify and prevent potential security risks.
• Remain alert and attentive throughout the assigned shift.
• Prevent unauthorised access to restricted areas.
• Monitor suspicious activities and report concerns immediately.
• Protect company property, equipment, inventory, and other assets.
• Ensure security procedures are followed consistently.
• Respond promptly and appropriately to security incidents and emergencies.

Access Control

• Monitor entry and exit points of the outlet.
• Control access to staff-only and restricted areas.
• Verify authorised personnel, visitors, vendors, and service personnel when required.
• Maintain awareness of staff and visitor movement within the premises.
• Ensure unauthorised persons do not enter restricted areas.
• Monitor delivery personnel and external contractors as per company procedures.
• Report any unusual or unauthorised activity to the Outlet Manager or concerned supervisor.

Guest & Visitor Management

• Welcome guests and visitors in a polite and professional manner.
• Assist guests with basic directions and general enquiries when required.
• Maintain a visible and approachable security presence without disturbing the guest experience.
• Handle guest-related security concerns calmly and professionally.
• Assist elderly guests, children, or guests requiring additional support when appropriate.
• Prevent disturbances while maintaining a respectful approach.
• Escalate serious guest-related incidents to management immediately.

CCTV & Surveillance

• Monitor CCTV systems and security equipment where applicable.
• Observe guest, staff, entrance, parking, and other relevant areas.
• Report suspicious behaviour, unusual activity, or security concerns immediately.
• Maintain awareness of blind spots and potential security vulnerabilities.
• Ensure CCTV and other security equipment remain unobstructed and operational.
• Report equipment faults or technical issues to the appropriate person.
• Maintain confidentiality

Premises Monitoring

• Conduct regular patrols of designated areas.
• Check entrances, exits, back-of-house areas, storage areas, parking areas, and other assigned locations.
• Ensure doors, gates, and restricted areas are secured as required.
• Monitor for fire, electrical, water, structural, or other potential safety hazards.
• Report damaged equipment, unsafe conditions, or maintenance concerns.
• Ensure the premises remain secure during opening, operating, and closing hours.

Opening & Closing Security

• Support opening procedures by checking the premises before operations begin.
• Ensure the premises are secure before allowing staff access where required.
• Check designated areas for unusual activity or safety concerns.
• Support closing procedures and ensure relevant areas are secured.
• Monitor the premises after closing as per the assigned shift and security procedures.
• Ensure keys, access points, and restricted areas are handled according to company policy.
• Report any irregularities identified during opening or closing checks.

Emergency Response

• Respond promptly to security and safety emergencies.
• Follow established emergency procedures and instructions from management.
• Assist in maintaining order during emergencies.
• Support safe evacuation of guests and employees when required.
• Assist emergency services and authorised personnel when necessary.
• Report accidents, incidents, injuries, fire hazards, or other emergencies immediately.
• Maintain knowledge of emergency exits, assembly points, fire equipment, and emergency contact procedures.
• Participate in emergency drills and safety training.

Fire & Safety

• Maintain awareness of fire-safety procedures and emergency equipment.
• Ensure emergency exits and access routes remain clear.
• Report blocked exits, fire hazards, or unsafe practices immediately.
• Assist in maintaining a safe environment around electrical, kitchen, storage, and service areas.
• Support management during fire drills and emergency situations.
• Never compromise emergency access or safety procedures.
• Follow all applicable workplace health and safety requirements.

Asset Protection

• Protect i'Deli Cafe property, equipment, furniture, inventory, and other assets.
• Monitor movement of company property in and out of the premises.
• Support procedures relating to deliveries, equipment movement, and vendor access.
• Report suspected theft, damage, loss, or misuse of company property.
• Maintain vigilance around storage and back-of-house areas.
• Cooperate with management during internal security checks and investigations.

Incident Reporting

• Report security incidents, accidents, suspicious activities, and safety concerns promptly.
• Maintain accurate records of incidents and security observations where required.
• Provide clear and factual information to management.
• Maintain confidentiality regarding internal incidents and security matters.
• Escalate serious incidents immediately rather than attempting to handle matters beyond the scope of responsibility.
• Assist management and authorised personnel with incident investigations when required.

Staff & Vendor Coordination

• Coordinate professionally with outlet staff, kitchen team, service team, management, vendors, delivery personnel, and maintenance teams.
• Assist with controlling vendor and contractor access.
• Ensure external personnel follow applicable security procedures.
• Support management during busy periods, events, and special occasions.
• Maintain professional communication with all employees and external personnel.

Parking & Traffic Management

• Monitor the entrance and designated parking areas where applicable.
• Assist with orderly vehicle movement during busy periods.
• Help maintain clear access for guests, deliveries, emergency vehicles, and service personnel.
• Prevent unauthorised parking or obstruction of emergency access.
• Assist guests with basic parking-related guidance when required.
• Report vehicle-related incidents or concerns to management.

Hygiene, Grooming & Professional Conduct

• Maintain excellent personal hygiene and professional grooming.
• Wear the prescribed uniform and security identification at all times while on duty.
• Maintain a professional and alert appearance.
• Remain courteous and respectful toward guests and colleagues.
• Avoid unnecessary arguments or confrontations.
• Maintain discipline and punctuality throughout the shift.
• Do not leave the assigned security post without proper authorisation or handover.

Security Equipment

• Use security equipment responsibly and correctly.
• Maintain cleanliness and proper condition of security equipment.
• Report faults or damage to CCTV, communication devices, alarms, access systems, or other security equipment.
• Follow all instructions regarding the use of security systems and equipment.
• Never misuse or disclose confidential security information.

Teamwork

• Work closely with the Outlet Manager, Restaurant Supervisor, service team, kitchen team, and other employees.
• Maintain effective communication with the management team.
• Support colleagues during peak operating periods and special events.
• Assist with maintaining a safe and organised environment throughout the outlet.
• Follow instructions from authorised management personnel.
• Contribute positively to the overall safety and guest experience.

Training & Development

• Participate in security, safety, emergency response, and fire-safety training.
• Stay updated on i'Deli Cafe security policies and procedures.
• Continuously improve situational awareness and communication skills.
• Participate in emergency drills and security briefings.
• Accept feedback from management and improve performance.
• Maintain knowledge of emergency contacts, procedures, and outlet-specific security requirements.

New Outlet Opening

• Support the security setup and pre-opening activities of the new Kakkanad outlet.
• Participate in security and emergency-preparedness checks before opening.
• Assist with identifying potential security risks around the premises.
• Familiarise yourself with entrances, exits, restricted areas, emergency routes, CCTV locations, and security equipment.
• Support vendor, contractor, and staff access during the pre-opening period.
• Help establish security routines and procedures before the outlet opens.
• Ensure the outlet is ready to operate in a safe and secure environment from day one.

Experience

• 1–3 years of experience in security, hospitality, restaurants, hotels, retail, commercial establishments, or a similar environment preferred.
• Previous experience as a Security Officer, Security Guard, Security Supervisor, or equivalent role is an advantage.
• Experience in hotels, premium restaurants, cafés, QSRs, malls, commercial establishments, or hospitality brands will be an added advantage.
• Candidates with relevant security training and practical experience will be preferred.

Education & Certification

• Minimum secondary education preferred.
• Security training/certification from a recognised institution will be an advantage.
• First-aid, fire-safety, or emergency-response training will be an added advantage.
• Relevant security experience and practical skills will also be considered.

Job Type

Full-time, Permanent

Work Location

Kakkanad, Kochi, Kerala

In person

Shift Availability

• Day Shift
• Evening Shift
• Night Shift

As we prepare to launch our new i'Deli Cafe outlet in Kakkanad, we would be pleased to meet responsible and professional security personnel who are committed to maintaining a safe, secure, and welcoming environment for our guests and team.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided

Work Location: In person