Security Officer

Description

At Hyatt, we believe guests choose us because of our caring and attentive associates who are committed to delivering efficient service and meaningful experiences.

Grand Hyatt Tampa Bay is seeking a dedicated, flexible, and service-oriented individual to join our team as a Security Officer. In this important role, you will help maintain a safe, secure, and welcoming environment for our guests, associates, and property.

We are looking for a Full-Time Security Officer and a Part-Time Overnight (11pm-7am) Security Officer.

The Security Officer is responsible for conducting routine patrols, monitoring surveillance systems, managing access control, responding to emergencies, and documenting incidents accurately. This position requires sound judgment, professionalism, strong communication skills, and the ability to remain calm and effective in a fast-paced environment.

The ideal candidate will have experience in physical security, law enforcement, emergency response, or conflict management. This is an excellent opportunity to apply your skills while supporting Hyatt’s commitment to exceptional service, safety, and meaningful guest experiences.

Hyatt associates work in an environment that demands exceptional performance while offering meaningful rewards, including career growth, job enrichment, and a supportive work environment. If you are ready to take on this challenge, we are ready to welcome you to our team.

Responsibilities

• Conduct regular patrols of the hotel and surrounding property to identify suspicious activity, security concerns, safety hazards, or potential policy violations.
• Monitor CCTV and other surveillance equipment and report unusual or concerning activity.
• Operate access control systems and verify the identities of employees, guests, contractors, vendors, and visitors.
• Respond promptly and professionally to emergencies, security incidents, accidents, and guest or associate concerns.
• Follow established emergency procedures, including fire safety protocols, first aid response, AED operation, and CPR when needed.
• Prepare detailed, accurate, and timely incident reports documenting security breaches, accidents, injuries, or other noteworthy events.
• Use effective conflict de-escalation and conflict management techniques to resolve disputes peacefully while maintaining a safe environment.
• Collaborate with hotel leadership, local law enforcement, emergency responders, and other agencies during investigations or emergency situations.
• Assist with security-related equipment, supplies, and manual handling tasks when necessary.
• Uphold all hotel policies, safety procedures, security standards, and applicable regulations.
• Provide courteous and professional service to guests, associates, and visitors while maintaining a strong security presence.

Qualifications

• Previous security, hotel security, law enforcement, military, or related experience preferred.
• A genuine desire to satisfy the needs of others in a fast-paced hospitality environment.
• Strong verbal and written communication skills, including the ability to prepare clear and comprehensive incident reports.
• Knowledge of surveillance technology, access control systems, emergency response procedures, and basic security practices.
• Demonstrated ability to remain calm, professional, and assertive when managing challenging or tense situations.
• Ability to respond effectively to emergencies and follow established safety and security procedures.
• Basic computer skills and the ability to accurately complete required documentation.
• Current first aid, CPR, and AED certifications preferred; additional security-related training is a plus.
• Ability to stand for extended periods, walk moderate distances, and safely perform manual handling tasks as needed.
• Must be available to work a flexible schedule, including evening and overnight shifts, weekends, and holidays.
• Commitment to maintaining compliance with all security regulations, hotel policies, and safety standards.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person