Security Officer

About The Role Make a real difference at one of the UK’s busiest road crossings

Are you calm under pressure, committed to excellent customer service and ready for a varied frontline role? Connect Plus is looking for a professional and dependable Security Officer to join our team at the Dartford Crossing Estate.

Working as part of an experienced Security Team, you will help keep our people, visitors, facilities and operations safe. No two shifts will be the same: one day you could be monitoring CCTV or patrolling the estate, and the next you may be supporting cyclists across the crossing, managing access or responding to an incident.

This role operates across 12-hour shifts on a 4 on, 4 off rota , which may include day or night working. Flexibility is therefore essential.

What you'll be doing

Responsibilities You will work across a range of security operations, including the Security Office, vehicle and foot patrols, cycle transport and the Kent Marshalling Area. Your responsibilities will include:

• Monitoring and operating CCTV and other security systems.
• Patrolling the road network and depot locations on foot and in a 4x4 vehicle.
• Responding professionally and promptly to security-related incidents.
• Managing keys, contractor permits and accurate security audit trails.
• Supporting the safe transport of cyclists across the River Crossing.
• Marshalling vehicles entering the Kent Marshalling Area, including processing dangerous goods vehicles.
• Liaising with colleagues, contractors, visitors, the general public, DVSA and the emergency services.
• Delivering a first-class customer experience while consistently following security policies and procedures.
• Maintaining a relentless focus on safety and Zero Harm.

Who we're looking for

You Will Be a Confident Communicator Who Can Build Positive Working Relationships And Make Sound Decisions In a Busy Operational Environment. You Will Also Bring

• A strong customer focus and a courteous, professional approach.
• The ability to remain composed and work effectively under pressure and to tight timescales.
• Excellent teamwork, organisation and problem-solving skills.
• A flexible outlook, with the initiative to manage several priorities.
• A willingness to learn, attend training and work at other Connect Plus sites when required.
• A full UK driving licence and the confidence to drive a 4x4 patrol vehicle in all conditions.

Customer service, security, specialist security-discipline or first-aid experience would be advantageous, but your attitude, judgement and commitment to delivering a safe, reliable service are equally important.

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us? Benefits As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About Us Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

Diversity and inclusion At Balfour Beatty, we want everyone to be able to thrive and achieve their full potential, regardless of their identity or background. We’re making great progress through our Value Everyone DEI Action Plan, but we know we’ve got more to do. Find out more about our values and DEI initiatives.

As a Disability Confident Employer, we ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We are committed to our processes being barrier-free and will support adjustments at any stage of the recruitment process. Please let the recruiter for this role know if you require any adjustments.

We’re looking to continually improve our recruitment process, so if you have any feedback, please share this with us via [email protected]