Security Officer

Administration

• Records all occurrences of security interest in the log book for the information of the security personnel and management.

Customer Service

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

Operational

• Patrols lobbies, corridors, guest floors and public areas, while ensuring there are no fires, unsafe conditions, and/or missing or inoperative safety equipment.
• Assists any call for assistance.
• Ensures that the company’s policy and procedures in key issuance are adhered to at all times.
• Ensures that the company’s policy & procedures on the issuance of Security Passes are adhered to for all visitors including suppliers, contractors, part-timers, employees etc.
• Ensures that tasks and duties listed for designated posts such as Staff Entrance, Control Room, Lobby, Guest Floors, Exterior area and Resort Driveway are professionally carried out at all times.
• Assists in the tasks assigned in emergency situations.
• Assists in the tasks assigned during Resort Fire & Evacuation situations.
• Ensures all Fire Exits are not obstructed at all times.
• Questions any suspicious character in a polite manner; Refuses entry if the subject is not able to provide reasonable reply; Requests for assistance immediately if the situation arises.
• Monitors the CCTV system & electronic door lock system as assigned.

Other Duties

• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the company’s policies concerning fire, hygiene and health and safety.
• Ensures high standards of personal presentation and grooming.
• Attends training sessions and meetings as and when required.
• Exercises responsible behaviour at all times and positively representing the company.
• Carries out any other reasonable duties and responsibilities as assigned.

Work Location: In person