Security Officer/CCTV Operator (Pavilion KL)

Key Responsibilities

• Conduct regular patrols within the mall, including common areas, entrances, exits, and surrounding premises.

• Monitor CCTV systems and security equipment to detect suspicious activities or potential security risks.

• Respond promptly to incidents, emergencies, and security breaches in accordance with mall security procedures.

• Record and report incidents, observations, and daily activities in accurate security logs and reports.

• Provide assistance to tenants and shoppers, including handling complaints, lost and found cases, and general enquiries.

• Ensure compliance with mall security policies, safety procedures, and standard operating procedures (SOPs).

• Coordinate with management, tenants, and emergency services when necessary to maintain a safe environment.

• Monitor and record CCTV footage to capture essential details and evidence.

• Assist in reviewing and downloading CCTV recordings as required, ensuring data integrity.

• Uphold high standards of safety and security in a bustling mall environment.

Requirements

• Minimum SPM qualification.
• At least 2 years of working experience in a similar capacity (shopping mall / retail / building security preferred).
• Able to communicate in Bahasa Malaysia and English.
• Basic computer knowledge and ability to operate security systems such as CCTV.
• Able to write basic incident and daily reports.
• Able to work shifts, weekends, and public holidays.
• Responsible, disciplined, and able to handle situations calmly.

Tanggungjawab Utama

• Melaksanakan rondaan berkala di sekitar pusat membeli-belah termasuk kawasan umum, pintu masuk, pintu keluar dan kawasan sekitar.
• Memantau sistem CCTV dan peralatan keselamatan bagi mengesan sebarang aktiviti mencurigakan.
• Bertindak balas dengan segera terhadap sebarang insiden, kecemasan atau pelanggaran keselamatan mengikut prosedur keselamatan pusat membeli-belah.
• Merekod dan melaporkan semua insiden serta aktiviti harian dalam log keselamatan dengan tepat.
• Membantu penyewa dan pelanggan termasuk mengendalikan aduan, kes kehilangan barang dan pertanyaan umum.
• Memastikan semua polisi keselamatan, prosedur keselamatan dan SOP pusat membeli-belah dipatuhi.
• Bekerjasama dengan pihak pengurusan, penyewa dan pihak berkuasa sekiranya diperlukan bagi memastikan keselamatan premis.
• Memantau dan merakam rakaman CCTV untuk mendapatkan maklumat dan bukti penting.
• Membantu dalam menyemak dan memuat turun rakaman CCTV mengikut keperluan, sambil memastikan integriti data.

Kelayakan

• Minimum kelulusan SPM.
• Sekurang-kurangnya 2 tahun pengalaman bekerja dalam bidang keselamatan (pengalaman di pusat membeli-belah / bangunan adalah satu kelebihan).
• Boleh berkomunikasi dalam Bahasa Malaysia dan Bahasa Inggeris.
• Mempunyai pengetahuan asas komputer dan boleh mengendalikan sistem keselamatan seperti CCTV.
• Boleh menulis laporan ringkas berkaitan insiden atau aktiviti harian.
• Sihat tubuh badan dan bersedia bekerja secara syif, hujung minggu dan cuti umum.
• Berdisiplin, bertanggungjawab dan mampu mengendalikan situasi dengan tenang.

Job Type: Full-time