Security Operations Center Architect

SECURITY OPERATIONS – CLUBHOUSE, POOL & BEACH1. PURPOSE

To ensure strict safety, order, and protection of all guests, employees, and resort assets within the Clubhouse, pool, and beach areas through controlled access, disciplined supervision, and continuous monitoring.

2. SCOPE

Applies to:

• Security Department
• Clubhouse, Pool, Beach Areas
• All assigned Security personnel

3. OBJECTIVE

• Maintain full control of entry and exit points
• Prevent unauthorized access
• Enforce conduct rules consistently
• Ensure safety and security standards in line with Saudi hospitality regulations

4. ACCESS CONTROL

• Access is restricted to registered in-house guests only
• No visitors or external guests permitted under any circumstances

Control Measures:

• All access doors remain locked from both sides outside operating hours
• Keys and access cards controlled exclusively by Security Department
• CCTV monitoring active at all entry points
• Monitoring routed only to Main Security Control Room

Parking Rules:

• Vehicles must use designated Clubhouse parking
• Strictly no parking:
• On walkways
• Grass areas
• Pool or terrace zones

5. CONDUCT RULES (ENFORCED BY SECURITY)

Security must ensure compliance at all times:

1. Proper attire required — no wet clothing inside

2. No scooters, bicycles, or skateboards inside Clubhouse or terrace

3. No running, shouting, or loud behaviour

4. No smoking or vaping inside or near entrances

5. No loudspeakers, music devices, or video calls in public areas

6. Food and beverages only in designated areas

7. Children must be under parental supervision at all times

8. Respectful dress code mandatory

9. No rearranging or misuse of furniture or equipment

10. Furniture must remain dry and free from pool items

11. Bicycles must be parked in designated outdoor areas

12. PET POLICY

Pets allowed only if:

• Leashed
• Calm
• Kept off furniture

Restrictions:

• No pets allowed inside swimming pool
• Service animals permitted with priority access

7. PATROL & SURVEILLANCE DUTIES

Frequency:

• Minimum hourly patrols during operating hours

Coverage Areas:

• Clubhouse interior
• Pool terrace
• Beach perimeter
• Rear service corridors

Control Points:

• Check for unauthorized entry
• Ensure no leaning on glass barriers
• Monitor unattended belongings
• Confirm cleanliness and dry conditions
• Verify all CCTV feeds operational in Control Room

8. OPENING PROCEDURES

Security must complete before opening:

• Verify all locks and access points
• Confirm cleanliness with Housekeeping
• Activate lighting
• Confirm CCTV live feed in Control Room
• Check emergency exits and signage

Documentation:

• Record in Opening Security Checklist

9. CLOSING PROCEDURES

Security must ensure:

• All guests have exited area
• Lights and A/C switched off
• All access points locked (both sides)
• Final patrol of pool and beach completed
• CCTV transmission confirmed

Documentation:

• Record closure time and remarks in Security Logbook

10. STAFF EXIT INSPECTION

Mandatory procedure for all staff.

Steps:

• Conduct visual inspection of:
• Bags
• Uniforms
• Personal belongings
• Verify names against:
• Housekeeping Attendance Sheet
• Supervise:
• Staff bus boarding
• Final headcount

Documentation:

• Complete and sign Staff Exit Log
• Co-signed with Housekeeping Supervisor

Escalation:

• Report any irregularity immediately to:
• Security Supervisor
• HR

11. EMERGENCY & INCIDENT RESPONSE

• Remain calm and take control
• Guide guests to safe exits
• Immediately contact:
• Control Room
• Duty Manager

Reporting:

• Complete Incident Report Form
• Submit before end of shift

12. CONDUCT & DISCIPLINE (SECURITY STAFF)

Security personnel must:

• Remain alert and professional at all times
• Wear full uniform and ID
• Avoid personal phone use during duty
• Never leave assigned post unattended
• Follow supervisor instructions immediately
• Maintain confidentiality of operations

13. REPORTING & DOCUMENTATION

Reports To:

• Security Supervisor
• Duty Manager

Mandatory Logs:

• Security Logbook (hourly)
• Opening Checklist
• Patrol Log (Pool & Beach)
• Staff Exit Inspection Log
• Incident Report Forms

14. OPERATIONAL CONTROL RULES

• No unauthorized access under any circumstances
• No exceptions to access or conduct rules
• No deviation without Security Supervisor approval

15. NON-COMPLIANCE

Any violation of this SOP:

• Must be reported immediately
• Subject to disciplinary action