Security Operations Center Manager (EMEA)

• Reports to: Director, Security Operations Center
• The Huntress Security Operations Center is a global team of security analysts dedicated to investigating and responding to incidents on our partners’ networks 24/7, 365 days a year. Daily activities consist of providing investigation, containment, and response actions across millions of endpoints
• This role is accountable for defining and streamlining processes, workflows, and playbooks that enable effective day-to-day operations
• As Huntress continues to grow, we are laser-focused on scaling our operations and force-multiplying our human analysts by 10X. This position is responsible for enabling analysts to meet our mission and achieve internal Service Level Objectives for response times
• The Security Operations Manager will work with their peer regional managers to ensure consistent global operations while providing our analyst team with training opportunities and career growth
• Design, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against a global set of expectations and standards
• Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year
• Meet with analysts in a 1:1 setting weekly to socialize focus initiatives, gather feedback, provide feedback, and enable analysts to progress rapidly in their career
• Contribute to the development and implementation of analyst training programs designed to streamline onboarding and advance analyst skill sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation
• Work with the Product organizations to prioritize the creation of new capabilities designed to augment and force multiple analyst capabilities
• Maintain accountability for routine quality assurance for your designated region
• Engage with our Support organization to create streamlined workflows for partner/customer requests that need Security Operations Center analysis
• Strengthen and mature our existing processes and relationships with our Tactical Response, Threat Hunting, and Detection Engineering teams within the Security organization
• Provide one level of technical leadership for analysts of the Security Operations Center analysts
• Ensure team members fully understand the goals and objectives of Huntress’ mission and how their work fits into the bigger picture
• Provide key input and guidance to company stakeholders such as Marketing, Sales, Support, and Product
• Develop, track, and report on Objectives and Key Results linked to Security Operations Center focus initiatives
• Help operationalize new technologies and services that Huntress brings to market
• Participate in public speaking engagements in both webinar and in-person formats

Benefits

• 401K Match: We offer a 5% contribution to your 401k – even if you’re not paying into it yourself.
• Health Benefits: Medical, dental, vision, life & disability insurance, pet insurance, and other benefits you’d expect from a company that cares about its team members.
• 100% Remote: We’ve been a remote team from day one – and we’ve got the tools, systems and processes to be successful outside of a corporate office or HQ.
• PTO & Other Leave: We offer 12 weeks of paid parental leave, along with vacation, sick time, bereavement leave, and floating holidays.
• Pension: We offer a competitive employer contribution to your pension.
• Growth Opportunities: We’re committed to teammate development, both within and outside of Huntress – including education assistance programs like LifeLabs, hands-on training, coaching through BetterUp, and more.
• Health Benefits: Huntress will provide a competitive contribution to put towards a healthcare plan of your choice.
• Stock Options: All full-time teammates receive stock options and benefit from the continued growth and success of the company.
• Digital Monthly Reimbursements: We offer a monthly digital reimbursement for your internet and phone – plus a new starter home office reimbursement.
• Pension: We offer a 5% contribution to your Pension – even if you’re not paying into it yourself.
• Health Benefits: Medical, dental, vision, and other benefits you’d expect from a company that cares about its team members.- Actively engaged in the information security community by attending conferences or contributing to conversations/projects in the public domain
• 5+ years of Security Analyst experience working in a global 24x7 security operations center with a focus on Windows forensics
• Continually learning and staying up to date on the latest threat actor tradecraft, detection techniques, and security operations concepts
• Demonstrated experience leading initiatives or projects that required delegation and accountability to achieve success
• Ability to identify workflows being performed and create detailed process diagrams and operating procedures
• Experience in leading diverse cybersecurity teams with various skills. These teams work in Security Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering
• 2+ year of team lead or managerial experience in a global operations center or Incident Response role. Preferably within a MSSP, MDR provider, or Incident Response service
• Effective communicator of highly technical concepts to stakeholders of varying technical backgrounds
• Data-driven approach with experience in Data Science concepts