Security Operations Center (SOC) Operator - M1 Global

M1 Global is seeking an SOC Operator who views security as a core component of operational excellence. This role serves as a centralized hub for physical security operations, responsible for real-time alarm monitoring, incident triage, and coordinated response. The SOC Operator leads communication during routine and crisis events, supports business continuity efforts, and ensures compliance with established security procedures.

Key Responsibilities

• Monitor and analyze alarms, access control, and intrusion systems to identify true threats and reduce false positives
• Audit and review security systems to identify vulnerabilities and recommend improvements
• Coordinate and dispatch resources during security incidents, serving as the primary communication hub
• Lead communication during crisis events, including preparedness alerts and business continuity actions
• Support commissioning, testing, and configuration of new or upgraded security systems
• Compile documentation and evidence for reports, audits, and investigations
• Refine security procedures based on evolving threats and operational needs

Communication & Compliance

• Provide clear, calm communication during rapidly evolving situations
• Escalate incidents according to established procedures
• Collaborate with internal teams and client representatives
• Follow all SOC SOPs, post orders, and regulatory requirements
• Participate in drills, tabletop exercises, and ongoing training

Required Qualifications

• High school diploma or equivalent (college coursework in security or criminal justice preferred)
• Prior experience in a SOC, command center, alarm monitoring, or physical security environment
• Familiarity with video surveillance, access control, and alarm systems
• Strong situational awareness, decision-making, and stress management skills
• Ability to work rotating shifts, including nights, weekends, and holidays

Pay & Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Paid time off
• 401(k)
• Ongoing training and professional development opportunities

We are Equal Opportunity Employer

• Develop and demonstrate strong multi-tasking, observation, customer service
• Operate and communicate effectively
• Must have a valid/active Security Guard Card BSIS
• Must have reliable form of transportation to and from assigned workstations.
• Have or the ability to obtain a CPR, First Aid, AED Card
• Must be technology driven
• Computer skills

Medical / Dental / Vision Available

PPO#119962