Security Operations Center Support Representative

Security Operations Center Support Representative

Part-Time | Nights and Weekends
Pay: $15.00 per hour

Company Overview

DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD-“Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and consistent, high-quality service.

We believe success begins with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI provides meaningful career opportunities while meeting the evolving needs of our clients.

Job Summary

The Security Operations Center Support Representative is a key member of DSI’s Corporate Communications Center. This position manages incoming communications and provides timely support to field personnel, employees, clients, and company leadership.

The representative receives and evaluates information, follows established procedures, coordinates appropriate notifications, and maintains accurate documentation. This role requires professionalism, sound judgment, attention to detail, and the ability to remain composed while managing multiple priorities.

Selected candidates will complete a pre-employment skills assessment covering customer service, telephone etiquette, communication, and related job functions.

Essential Responsibilities

• Receive and respond to incoming calls, emails, system notifications, and other security-related communications.
• Evaluate available information and follow established procedures to determine the appropriate response or escalation.
• Notify or dispatch security personnel, supervisors, client representatives, or emergency services when appropriate.
• Provide professional, customer-focused assistance to employees, officers, clients, and business partners.
• Operate multiline telephone systems, email, and other digital communication and reporting platforms.
• Maintain accurate activity logs, incident reports, supporting documentation, and shift pass-down information.
• Report communication or security-system issues through the appropriate channels.
• Protect confidential employee, client, operational, and security-related information.
• Assist with special projects, system testing, process improvements, and other Corporate Communications Center responsibilities as assigned.

Knowledge and Skills

• Advanced computer skills, including proficiency with Microsoft Office, email, and web-based platforms.
• Ability to learn additional communication, reporting, and security-support systems used by the company.
• Direct customer-contact experience, including experience handling difficult or time-sensitive situations.
• Strong verbal and written communication skills.
• Ability to document information accurately, clearly, and concisely.
• Strong judgment, attention to detail, organization, and multitasking skills.
• Ability to remain professional and composed during urgent or challenging situations.
• Experience in customer service, call-center operations, dispatch, security, alarm response, or a communications-center environment is preferred.

Working Conditions and Schedule

• Work is performed within DSI’s 24/7 Corporate Communications Center.
• This is a part-time position primarily covering nights and weekends.
• Scheduled hours may include overnight shifts, weekends, and holidays.
• The position requires prolonged periods of sitting and using telephone, computer, and communications equipment.

Benefits

DSI offers:

• Flexible scheduling
• Paid training
• Paid vacation
• Medical, dental, and vision coverage
• 401(k) plan
• Superior Service Awards and employee-recognition programs

Eligibility for certain benefits may depend on employment status and applicable plan requirements.

Required Screenings

• Criminal background check
• Motor-vehicle record check
• Drug screening

DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.

DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.