SECURITY OPERATIONS COMMAND CENTER OPERATOR

As one of the great gardens of the world located just 30 miles outside of Philadelphia, Longwood Gardens is rooted in a steadfast mission of bringing joy and inspiration to everyone through the beauty of nature, conservation, and learning. Across our many departments, each and every staff member creates the magic that makes our Gardens distinctive. Our team of dynamic professionals is what sets us apart, and our spirit of legacy, innovation, and opportunity is what guides us. While beauty is our heart, our people are our soul.

Longwood Gardens is seeking a Security Operations Command Center (SOCC) Operator to serve as the primary dispatch and communications resource for our Public Safety & Security team. This role performs essential dispatch, monitoring, communication, and administrative functions to help maintain a safe and secure environment at Longwood Gardens. Responsibilities include:

• Answering and responding to incoming Public Safety & Security calls, radio communications, and emergency notifications
• Dispatching Public Safety personnel and coordinating responses to routine and emergency incidents, including with emergency responders
• Monitoring CCTV, access control, alarm, and other security systems
• Broadcasting emergency notifications and organization-wide communications
• Monitoring weather conditions and communicating significant alerts and emergency information
• Maintaining accurate incident reports, activity logs, and departmental records
• Tracking officer assignments, key control, staffing schedules, and daily operational activities
• Maintaining knowledge of organization facilities, roadways, and locations to support emergency response
• Providing administrative and operational support, including maintaining databases and submitting service requests
• Ensuring compliance with departmental policies, procedures, and emergency response protocols

The SOCC Operator supports a 24-hour, 7-day operation. The shifts vary and include days, evenings, overnights, weekends, holidays, and overtime as operational needs require.

The ideal candidate will possess:

• An associate degree in Public Safety, Criminal Justice, Emergency Management, or a related field preferred; or equivalent experience required
• A minimum of 2 years of dispatch, communications, emergency operations, security, law enforcement, healthcare, higher education, or related experience
• A valid driver's license is required
• First Aid and/or CPR certification preferred
• Proficiency with Microsoft Office and knowledge of security operations, dispatch procedures, and emergency communications such as All-Call radio systems, OnSolve, and CCTV
• The ability to remain calm, exercise sound judgment, and communicate effectively with internal teams and external emergency responders in emergencies and high-pressure situations
• Strong problem-solving, organizational, and multitasking skills, with the ability to monitor multiple communication channels simultaneously while maintaining attention to detail
• The ability to sit for extended periods while monitoring multiple information sources simultaneously, communicate by phone, radio, and in person, and occasionally lift up to 30 pounds

Longwood Gardens is committed to nurturing a diverse and inclusive environment that celebrates the complexities and differences of all living things. We welcome and respect diverse backgrounds, life experiences, and perspectives. Diversity creates a more beautiful world, sparks innovation, and unites us.