Security Operations Dispatcher I

At our company, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As the Security Operations Dispatcher I you’ll coordinate security operations and facility service calls to help maintain a safe environment and keep facility services running smoothly. You’ll monitor building and security systems, respond to alarms and emergencies, and dispatches personnel to address service requests.

• Monitors and responds to automated building system alarms in accordance with departmental and hospital policies.

• Monitors automated building systems to include fire protection, medical air/gas, refrigeration, pneumatic tube, and utility systems to ensure operational and environmental safety.

• Responds appropriately to system alarms by identifying source of problem, performing required online adjustments, and/or providing technicians with appropriate information to resolve problems.

• Monitors access control, burglar alarm, infant abduction, and duress alarm systems.

• Document readings, alarms, and failures according to departmental policies.

• Processes and dispatches demand work orders.

• Documents resolution status of demand and preventive maintenance work orders.

• Monitors daily operational logs and systems of equipment and Public Safety announcements.

• Demonstrates ownership for responsibilities in assigned area and other designated areas.

• Demonstrates accountability for customer service and professional behavior through personal work ethic, teamwork, and effective communication skills.

• High school diploma or equivalent required

• 2 years of related dispatch experience OR

• 2 years of security, military, TCOLE Telecommunicator, police, or facilities experience, including mechanical, electrical, or controls, required

• Prior hospital experience with additional education or experience in security, facilities service coordination, or a related field preferred

• TOL-Telecommunications Operator License from the Texas Commission on Law Enforcement preferred