Security Operations Engineer

• Work in customer’s leased or owned Data Centers, Customer operated Warehouse Spaces, and other areas as designated, providing on site Security Support.
• Hands-on involvement for assigned data center activities such as: conducting daily site walks, diagnosing security hardware issues and reporting findings for immediate escalation.
• Conduct inspections via provided forms of Critical spaces within the Data Center, including Data Halls, Storage Rooms, loading docs, and other areas as assigned.
• Support security & safety incidents as a first responder, documenting findings and providing written reports.
• Support high value/high priority rack moves and deployments, as a security over viewer.
• Participates in the site safety compliance program by reporting violations.
• Participating in physical audits for data center infrastructure.
• Serve as primary responder for security related incidents at site.
• Participate in developing site related processes & standard operating procedures (SOPs) 100% onsite support with no remote work.

Qualifications

• Ability to work with multiple cross functional teams such as Data Center Operations, Logistics, Safety, XOC, etc. Follow specific task instructions and provide necessary reporting.
• Ability to flex schedule as needed, including ability to work weekends, nights, holidays, as needed.
• Working knowledge or experience operating in a Data Center environment.
• Experience in report writing and incident response.
• Strong troubleshooting and communication skills to be able to analyze hardware and software problems; research and resolve complex issues; and interface with customers, manufacturers, and technical support staff.
• Ability to travel between assigned locations, including Data Centers, Warehouses, etc. as needed.
• Valid driver's license, with reliable transportation.
• Ability to stand or walk for extended periods of time with minimum rest or breaks.
• Experience with Security Device functions, such as card readers, cameras, etc.
• Strong written and spoken communication skills.
• Experience with Incident Command Structure, specifically tier 1 responder.
• Proficient in Office Suite. - Trained or willing to be CPR certified.
• Previous Security and/or Safety experience desired.
• Knowledge of Data center Safety and Security practices.
• COLO experience desired.