Security Operations Manager

L4 Manager 5-8 years Chennai Full Time Any Degree Reports to: Senior Management

Key Responsibilities

• Lead and manage the complete Security Operations team - Assistant Managers, Executives, and Supervisors
• Own the security service quality and client satisfaction outcomes across all security accounts in Chennai
• Develop and implement security operations processes, guard protocols, and performance standards
• Build and maintain strong senior-level relationships with key security clients across the portfolio
• Drive security guard recruitment, deployment strategy, and manpower planning across all client sites
• Ensure full compliance - background verification, PF, ESI, Tamil Nadu minimum wages, Private Security Act
• Prepare and present monthly security operations performance reports to senior management
• Lead new security client onboarding - site risk assessment, scope definition, guard deployment
• Manage security incidents, client escalations, and service recovery with urgency and professionalism
• Identify and implement operational improvements that enhance security service quality and efficiency
• Work closely with HR, Finance, and Business Development on cross-functional requirements

Requirements

• Any degree from a recognised university - MBA preferred
• 5-8 years of experience in security operations with at least 2-3 years in a managerial role
• Proven track record managing large security teams and multiple client accounts in Chennai
• Excellent communication skills in Tamil and English
• Strong client relationship management and operational leadership capabilities
• Deep knowledge of Tamil Nadu Private Security Agencies Regulation Act and labour compliance
• Advanced proficiency in MS Office for reporting, budgeting, and presentations

Nice to Have

• Prior experience as Security Operations Manager in a security services company in Chennai
• Experience managing portfolios of 50+ security sites and 200+ deployed guards
• Exposure to integrated security systems - access control, CCTV, alarm management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.