Security Operations Manager

Essential Duties and Responsibilities:

• Manages all physical security operations and safety activities, authorized by DATA ZONE Data Center Management on a day-to-day basis.
• Managers are required to train and educate all Supervisors and Officers with the necessary skills, pertaining to their job.
• Managers are responsible for maintaining and updating customer /vendor/ employee access authorizations for their specific campuses.
• Authorized to respond and make necessary changes, in DATA ZONE’s Database, to customer/vendor/employee access and removal authorization requests.
• Understands, updates, and enforces all policies and procedures created by the Security Department.
• Understands and properly utilizes all surveillance systems used by Security Operations.
• Identify and evaluate threats, vulnerabilities and consequent risks to clients, personnel, information, products and assets.
• Conduct periodically BCP activities and document these activities for audit purposes.
• Conduct periodically fire drills for internal and external stakeholders and document these activities for audit purposes.
• Conduct any other security and safety related activities as required.
• Understands and properly utilizes Security’s Access Control Systems.
• Manages all Supervisors to be able to capture biometrics via applicable software.
• Instructs and assists Supervisors conducting facility orientations for campus necessity.
• Authorized to print access badges for all employees/customers/vendors.
• Authorized access removals/authorizations for employees/customers/vendors
• Must have ability to multi-task and manage all events and take control of all stressful situations
• Manages, Updates, and Enforces Security Post Orders and Policies and Procedures as needed.
• Checks Emails, Pass-downs, and Event logs and notifies Security of any pertinent issues.
• Maintains/Updates DATA ZONE Portal of all events for all shifts.
• Maintains/Updates all reports written by Security Operations.
• Manages daily activities and procedures dealing with Shipping and Receiving.
• Clearly / Effectively communicates with staff and customers
• Conducts Security Academy training for new officers
• Trains/Manages all officers to provide escorts/standbys for tours and work related events
• Tracks Security Officer’s timesheets ensures daily coverage, signs off on all timesheets for Security.
• Takes immediate actions and controls actions of Officers during events, unless otherwise directed.
• Receives information/instruction from Senior Staff and passes information onto Security Officers
• Continually, conducts training and supervision for all Security Officers.
• Ensures all shifts are given proper instruction and training for daily duties
• Responsible for notifying Senior Staff of any unusual situations or events immediately.
• Ensure full compliance with all local governmental regulations according to the Occupational Safety, Health, and Environment Act requirements.
• Participate in and perform activities relating to Occupational Safety, Health, and Environment.

Other Duties:

• Other projects/duties as assigned.

Required Job Skills:

• Represents the company professionally, both internally and externally, at all times.
• Ability to maintain a professional and courteous demeanor in a fast-paced work environment.
• Exceptional ability to multi-task, prioritize and manage numerous independent tasks.
• Ability to take initiative and learn new skills quickly.
• Extremely detail oriented.
• Ability to effectively manage all events and take control of all stressful situations
• Ability to communicate to employees/customers/vendors clearly and effectively.
• Demonstrates conflict resolution awareness skills and ability to circumvent issues as needed.
• Strong communication skills (verbal and written)
• Strong problem-solving skills
• Strong tactical decision making

Computer Equipment and Software:

• Knowledge of Microsoft Office; Excel, PowerPoint, Word and Outlook

Education and Experience:

• Minimum of 10 years’ experience as a protective security practitioner, a minimum of 5 years of which are at a senior level with strategic and managerial responsibilities. The incumbent will typically have a law enforcement, or intelligence background and a CPP certification or comparable education (or combination of these).

Experience:

• Military or Law Enforcement