Security Operations Manager

Role Summary: The Security Operations Manager leads and manages the SOC team, overseeing daily security operations, incident response, and continuous improvement of security processes and technologies.

Key Responsibilities:

• Manage and mentor a team of SOC Analysts (L1, L2, L3).
• Oversee daily security monitoring, incident detection, and response activities.
• Develop, implement, and refine SOC processes, playbooks, and KPIs.
• Ensure compliance with security policies, regulatory requirements, and SLAs.
• Report on security posture, incidents, and operational metrics to senior management.
• Collaborate with other IT/network teams to enhance overall security.

Essential Qualifications:

• Relevant Experience: 5-8 years in cybersecurity, with at least 2-3 years in a leadership or management role within a SOC or security operations environment.
• Certifications (Optional/Good to Have): CISSP, CISM, PMP (Project Management Professional).
• Typical Skills:
• Strong understanding of SOC operations, incident response lifecycle, and threat management.
• Experience with SIEM platforms and other security tools from a management perspective.
• Knowledge of security frameworks (e.g., NIST, ISO 27001) and compliance requirements.
• Ability to develop and manage operational budgets and resource allocation.
• Experience in performance management and team development.
• Communication Skills: Excellent verbal and written communication for team leadership, stakeholder reporting, and strategic discussions. Ability to articulate complex security issues to non-technical audiences.
• Analytical Skills: Strong ability to analyse operational data, identify trends, assess risks, and make data-driven decisions to improve security posture and efficiency.
• Basic Telecom Network Knowledge: Good understanding of telecom network operations, the critical role of the IGW, and how security operations integrate into a large-scale network environment.

Work Location: In person