Security Operations Manager

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Job Title: Security Operations Manager

Location: Office Hub (Arizona | Texas | California | Las Vegas, NV)

About the Role Marksman Security is seeking a dedicated and dynamic Security Operations Manager to oversee daily field security operations for a major healthcare/medical distribution client. Based in one of our regional office hubs (AZ, TX, CA, or Las Vegas), this role is critical to maintaining high-quality security operations, managing officer schedules, supporting field staff, and ensuring seamless service delivery across client sites.

Key Responsibilities

• Client & Team Leadership: Build and maintain strong relationships with client representatives and internal staff. Directly assist in supervising, coaching, and supporting security officers.
• Scheduling & Roster Management: Establish, review, and maintain client site schedules using electronic platforms, ensuring all posts are filled with qualified personnel.
• Operational Oversight: Respond promptly to officer call-offs, tardiness, and site emergencies to meet contractual commitments. Manage time-off requests and verify check-in/out records.
• HRIS & Data Integrity: Maintain real-time employee database updates and generate weekly operational statistic reports.
• Training & Onboarding: Oversee the placement and site training of security officers in coordination with Account Managers.
• Meetings & Support: Attend weekly operational meetings and coordinate support services to achieve financial, operational, and customer service goals.

Qualifications

• Experience: High School Diploma/GED required. Minimum of 2 years of satisfactory experience in security operations, customer service, or high-volume call center environments. Supervisory experience preferred.
• Age & Licensing: Must be at least 21 years old and hold (or be able to obtain) the required state security licensing for the operating region.
• Technical Skills : Strong computer proficiency, including Microsoft Office software and automated scheduling/HRIS systems.
• Communication: Excellent verbal and written English communication skills (bilingual skills are a plus).
• Requirements: Ability to pass a pre-employment drug screen and criminal background check; must maintain an active contact phone number.

Compensation & Benefits

• Salary: $68,000 – $72,000 / year (commensurate with experience)
• Benefits: Medical & Dental Insurance, Paid Time Off (PTO) & Paid Holidays, Retirement/Pension plan options
• Growth: Continuous skill-enhancing training and career advancement opportunities

EOE: M/F/D/V

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