Security Operations Manager

Job Description and Responsibilities

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVPby Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Description:

Sunstates Security has an immediate opening for a talented, professional, and motivated Operations Manager to help lead our NY Regional locations in Dutchess County. The Operations Manager is responsible for the daily functioning of security services for a portfolio of contract sites including operations, customer service, personnel management, recruiting, administration and security & safety in accordance with Sunstates objectives.

The ideal candidate will provide strong leadership to employees and develop and maintain strong relationships with employees and customers.

This position offers a base salary of $75,000- PLUS - an annual performance-based bonus, full medical, dental, and vision insurance benefits, a 401k plan with company match, generous PTO, tuition assistance, and more, for a full compensation package of over $89,000.

The Operations Manager will assist in the administration of the region by:

• Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
• Training subordinate supervisors on software systems, procedural guidelines, and Company policies and enforcing consistency in policy practice.
• Enter weekly payroll into the payroll system and ensure payroll and billing are accurate.
• Confirm all billing is correct by reviewing weekly SAR reports, reviewing invoices, and communicating with accounts receivable.
• Reviewing weekly scheduling and setting up schedules in advance.
• Control all unbillable overtime and reduce overtime percentages weekly and meet company overtime goal.
• Conducting regular in-person meetings with clients.
• Conducting quarterly in-person customer survey with clients.
• Respond to personnel concerns and resolve them within a timely manner.
• Coordinating with the Regional Manager to establish regional goals and objectives and communicate these with branch staff.
• Working with sales and marketing to identify and develop new business opportunities.
• Conducting interviews, hiring, and completing the employee on-boarding process into the system including collecting new hire paperwork and uploading documents for processing.
• Visiting sites to follow up on employee training and completing employee surveys for new hires.
• Completing monthly required site visits and audits in accordance with the Quality Assurance program. Site visits are required to be completed monthly into the system and include site visits in the evenings and weekends.
• Weekly review of Compliance such as Security licensing, Training and CPR.
• Set up CPR training for new hires and renewals.
• Provide positive employee experience.
• Conduct risk assessment surveys.
• Updating Security Operations Manuals.
• Assist in special projects within the region.
• Communicate with Site Supervisors daily/weekly on operational needs.
• Conduct regular Site Supervisors meeting to review expectations.
• Set up security tour systems when required and monitor security patrols.
• Acknowledging employees for outstanding job performance.
• Work on creating schedules for new hires and managing team schedules.
• Attend and set job fairs for hiring.
• Manage security team and provide support to security staff.
• Order uniforms for new hires and order replacement uniforms.
• Communicate with customers on hiring needs.
• Communicate with the Sunstates management team.

Job Requirements

The requirements for the Operations Manager include:

• Bachelor’s degree from a four (4) year college or university is preferred.
• 3 or more years of related management and leadership in the security industry, law enforcement or military.
• Experience in hiring, management and recruiting.
• Have a valid NYS Security Guard License.
• Excellent organizational, leadership, communication, and time management skills.
• Strong Computer proficiency with MS Office products.
• Experience in Human Resource management.
• Experience with Win-Team scheduling software.
• Must have reliable vehicle transportation.
• Valid driver’s license and good driving record.
• Ability to travel and regularly visit all site locations in the area.
• Flexibility to be on call as needed during all shifts.
• Non-Remote position.
• May perform other duties as assigned by Management and in coordination with the Regional Manager.

Benefits

Industry-leading employee benefits that include weekly pay, performance bonus potential, 401k savings plan with a company match, company-sponsored medical, dental & vision benefits, paid time off, tuition reimbursement, and more – available for qualified candidates!