Security Operations Manager

Location: Tulsa, OK 74103

Employment Type: Full-Time

Salary: $51,000 per year

Schedule: Monday - Friday | 8:00 AM - 6:00 PM (with nights and weekends as operational needs require)

Position Overview

Diamond Security USA is seeking an organized, hands-on Security Operations Manager to coordinate daily operations, staffing, compliance, and service quality across assigned contracts in the Tulsa area. This role is responsible for keeping teams properly staffed, ensuring personnel meet assignment requirements, and addressing operational issues before they affect service delivery.

The Operations Manager works closely with field employees, site supervisors, clients, and district leadership to maintain consistent performance and dependable coverage. The successful candidate will combine practical leadership with strong planning, documentation, and problem-solving skills to support workforce readiness, contract expectations, and employee development.

This position requires regular travel between assigned locations. Candidates must have a valid driver’s license and access to a reliable personal vehicle.

Key Responsibilities

Workforce Scheduling and Staffing

• Coordinate employee schedules and post coverage to meet contractual requirements and prevent staffing gaps.
• Review attendance, call-offs, overtime, and coverage needs; arrange replacements or adjustments when necessary.
• Monitor labor utilization and scheduling practices to support efficient operations and appropriate cost control.
• Work with recruitment and site leadership to address vacancies, improve staffing stability, and maintain workforce readiness.
• Identify recurring scheduling challenges and recommend practical solutions.

Compliance and Personnel Qualifications

• Verify that employees meet applicable licensing, training, and assignment-specific requirements before being placed on duty.
• Monitor credential expiration dates and follow up on renewals, missing documentation, and qualification concerns.
• Maintain accurate personnel, scheduling, training, and compliance records.
• Support compliance with company procedures, applicable state requirements, contract terms, and assigned post orders.
• Escalate potential compliance issues promptly and coordinate corrective action with the appropriate departments.

Field Leadership and Performance Management

• Provide direction, coaching, and operational support to site supervisors and field personnel.
• Conduct site visits to evaluate staffing, readiness, adherence to post orders, and overall service performance.
• Review incident reports, attendance records, and operational documentation for accuracy and completeness.
• Address performance concerns through documented follow-up, coaching, and corrective action when appropriate.
• Support employee retention by communicating expectations clearly and helping resolve routine workplace concerns.

Client Relations and Service Quality

• Serve as a primary operational contact between field teams, site leadership, clients, and district management.
• Help implement new assignments and operational changes by coordinating staffing, procedures, and readiness activities.
• Respond to service concerns, investigate operational problems, and track corrective actions through resolution.
• Maintain professional communication with clients and provide updates on staffing, performance, and significant operational matters.
• Identify opportunities to improve consistency, responsiveness, and service quality across assigned contracts.

Equipment, Uniforms, and Asset Accountability

• Monitor the availability and condition of required uniforms, equipment, and operational supplies.
• Coordinate the distribution, return, and tracking of company-issued assets.
• Report shortages, damaged equipment, and accountability concerns to the appropriate leadership.
• Help ensure personnel are equipped and prepared to perform their assigned duties.

Reporting and Operational Improvement

• Use workforce scheduling and timekeeping systems to monitor staffing, attendance, and labor information.
• Maintain clear records of operational issues, site visits, staffing changes, and corrective actions.
• Analyze recurring coverage or performance problems and recommend improvements.
• Collaborate with Human Resources, Recruitment, Training, and district leadership to resolve operational challenges.
• Provide timely updates and reports to management regarding operational risks, staffing needs, and contract performance.

Required Qualifications

• High school diploma or GED.
• Three to five years of supervisory experience in private security, law enforcement, military service, or a related field.
• Valid driver’s license and access to a reliable personal vehicle for travel between assigned locations.
• Working knowledge of operational procedures, post orders, and contract-based service delivery.
• Understanding of applicable state licensing requirements and personnel qualification standards.
• Strong organizational skills and the ability to maintain accurate records.
• Effective written and verbal communication skills.
• Ability to lead teams, set expectations, and address performance concerns professionally.
• Ability to manage competing priorities, staffing changes, and time-sensitive operational issues.
• Sound judgment and the ability to identify risks and follow through on corrective actions.
• Ability to work independently while collaborating with multiple departments and levels of management.
• Availability to work nights and weekends when operational demands require it.

Preferred Qualifications

• Associate degree or higher in Criminal Justice, Business Administration, Management, or a related field.
• Experience overseeing multiple locations or coordinating contract-based services.
• Background in workforce scheduling, staffing coordination, timekeeping, or labor management.
• Familiarity with TrackTik or comparable workforce management and operational reporting platforms.
• Knowledge of Oklahoma security licensing and guard card requirements.
• Ability to obtain the security guard license required for assigned duties; armed qualification is preferred but not required for the management role unless the assignment specifically calls for it.

Equal Opportunity Employer

Diamond Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.