Security Representative (SM City Gensan)

As a Customer Relations Services Representative, your role is to execute the security program in the mall. Part of your duties is to create an environment that is safe, secure, and harmless for all customers, visitors, tenants, and employees. It is your responsibility to keep our customers safe and to have an aweSM customer experience.

Duties & Responsibilities:

• Conducts regular inspection of all security posts in their branch;
• Attends to all types of complaints in coordination with mall operations; incident management (Number of mishandled incidents for the period).
• Reports violations of company rules and regulation committed by employees, all contractual or agency personnel, and tenants;
• Investigates security incidents and prepares daily recurring reports;
• Conducts security orientation to new tenant employees.

Experience & Educational Requirements:

• Graduate of Bachelor's degree in Criminology or in any related course.
• With at least 1-2 years of work experience in the security industry or customer service.
• Has good and effective communication skills.
• Flexible and can work on weekends, holidays and extended hours.