Security Service Engineer

Who you are

• Preferred qualifications: CCure and Genetec are not essential but strongly preferred; however, if you have worked on other security systems and can demonstrate the aptitude to learn, we would invest in the necessary training
• Experience: At least three years’ experience within the Security Industry working on CCTV, Access Control and Intruder Systems
• Experience in the Security/CCTV/Access Control sector
• Analytical and Diagnostic Skills
• Planning
• Communication skills, both verbal and written
• Time keeping
• Flexible approach to work and willingness to work extra hours as required, including occasional out-of-hours/weekend call-outs
• Commitment to delivering excellent customer service
• Team Player with the desire to share knowledge in a team environment
• Self-motivated and confident
• Practical and highly adaptable
• Cooperative and helpful at all times

What the job involves

• To maintain strong relationships with our blue chip customers and the maintenance/servicing of their CCTV and Access Control systems; there may be a small element of some installation/commissioning work
• This role will involve visiting customer sites and requires the successful applicant to be customer-focused
• The individual must work as part of a team and interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company
• The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Team
• Most importantly, the successful applicant will want to improve their skills, seek training on new and existing Enterprise solutions, and develop a career
• Managing paperwork
• Ensuring customer expectations are met
• Managing workload
• Achieving company KPIs for attendance in line with the clients' Service Level Agreements
• Teamwork and collaboration
• Problem solving
• Customer service
• Understanding and meeting guidelines and standards of work expected by JCI / ISSG
• Maintaining a professional appearance and manner to promote the image of the Company
• Setting a good example to colleagues by observing all company rules and regulations
• Completing necessary Company documentation punctually and in accordance with guidelines
• Observing and adhering to company health & safety guidelines