Job Description Summary

The GE Aerospace Research Security Specialist is responsible for overseeing daily activities and managing the Visitor Center at GE Aerospace Research in Niskayuna, NY. This role is critical to delivering exceptional customer service, ensuring strict adherence to security protocols, and safeguarding sensitive company information. As part of the security team, the Specialist will collaborate closely with colleagues to coordinate visitor processing, photo identification development, programming, and event management.

Job Description

Essential Responsibilities

• Manage daily events, visitor processing, and badging operations.
• Apply Lean methodologies and maintain key performance indicators with actionable plans to drive continuous improvement and achieve operational objectives.
• Develop, revise, and audit security policy, standard work, and operating procedures associated with visitors, events, and company photo identification badges.
• Provide training and development opportunities to improve team efficiency, strengthen site-wide understanding of processes and tools, and continuously refine security personnel performance.
• Maintain a culture of compliance while creating a professional and welcoming experience for visitors and event participants.
• Auditing of access systems and programming in support of company and regulatory requirements.

Visitor and Event Management

• Establish and maintain standard work to guide the performance of Visitor Administrator responsibilities.
• Provide direct oversight of the visitor registration system by coordinating with the GE Aerospace platform leader, managing system roles and access, and providing training and awareness to site personnel.
• Manage registration and validation processes for site visitors, ensuring compliance with security protocols, including proper credentialing.
• Collaborate with site hosts to ensure a streamlined and seamless event experience.

Company Photo Identification and Badging

• Establish and maintain standard work to guide the performance of Badge Administrator responsibilities.
• Provide direct oversight of the access control badging system by coordinating with the GE Aerospace platform leader and the Badge Administrator.
• Oversee validation of all requirements for the creation and programming of site access control badges.
• Work with site sponsors to submit badge requests, validate requirements, and facilitate the issuance of access badges.

Required Qualifications

• Bachelor’s degree or Associate of Science degree from an accredited college or university, or equivalent professional experience
• Operations Background: Demonstrated experience managing customer service or security operations, preferably in a corporate environment.
• Communication: Excellent verbal and written communication skills, emphasizing customer service, professionalism, and discretion.
• Security Knowledge: Familiarity with security protocols, confidentiality requirements, and best practices.
• Judgment and Discretion: Ability to handle sensitive situations with tact, sound judgment, and discretion.
• Work Arrangement: Requires an on-site presence to fulfill position responsibilities.

Desired Qualifications

• Experience applying Lean principles in operational or security environments Excellent problem-solving and analytical skills.
• Experience in a security or visitor management role.
• Proficiency in using visitor management platforms
• Experience with Lenel OnGuard, RightCrowd, government watchlist screening software, and Microsoft Office applications.
• Ability to work independently and collaboratively in a team environment.
• Commitment to maintaining the highest standards of security and confidentiality.
• Data management, analysis, and auditing experience.