Security Supervisor

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

• Supervise and support Security Officers during assigned shifts to ensure effective daily security operations

• Conduct regular patrols of guest areas, public spaces, back-of-house areas, parking facilities, and hotel perimeter

• Respond promptly and professionally to emergencies, disturbances, accidents, medical incidents, and security concerns

• Assist with investigations involving safety incidents, guest concerns, policy violations, or suspicious activity

• Prepare and review incident reports, daily activity logs, and required documentation for accuracy and completeness

• Monitor surveillance systems, fire/life safety systems, access control systems, and alarm systems as assigned

• Assist with coordinating emergency response procedures and evacuation protocols

• Support hotel leadership during emergency situations and operational incidents

• Provide guidance, coaching, and training support to Security Officers and team members

• Ensure compliance with hotel policies, departmental procedures, and applicable laws and regulations

• Promote positive guest and employee interactions while maintaining a professional security presence

• Assist with scheduling, shift coverage, and departmental communication as assigned

• Support VIP arrivals, special events, and high-profile guest activities as needed

• Maintain confidentiality and professionalism when handling sensitive situations and information

• Participate in departmental meetings, training programs, and safety drills

• Previous security, law enforcement, military, hospitality security, or related experience required

• Previous supervisory or leadership experience preferred

• Luxury hotel or hospitality experience preferred

• Strong leadership, communication, and interpersonal skills

• Ability to remain calm, professional, and solution-oriented during stressful or emergency situations

• Strong observation, decision-making, and conflict-resolution abilities

• Ability to prepare accurate reports and documentation

• Basic computer proficiency and familiarity with security systems preferred

• Professional appearance and demeanor required

• Ability to work flexible schedules including evenings, overnight shifts, weekends, and holidays as operationally required

• High school diploma or equivalent required; additional education or certifications preferred

• Must be legally authorized to work in the United States

• Must meet all applicable Louisiana licensing or certification requirements for security personnel, if required for the position

All your information will be kept confidential according to EEO guidelines.