Security Supervisor

Overview

Join our dynamic security team as a Security Supervisor, where you will lead and coordinate security operations to ensure the safety and protection of personnel, property, and assets. This role offers an exciting opportunity to oversee security personnel, implement security protocols, and respond swiftly to emergencies. Your leadership will help foster a secure environment while maintaining compliance with all relevant regulations. We are seeking a proactive, detail-oriented professional with a passion for safety and security excellence.

Duties

• Provide shift-level leadership and direction to security officers, including assigning posts and patrol areas, monitoring activity, and ensuring appropriate property coverage.
• Supervise and coordinate daily security operations, including patrolling premises and monitoring surveillance systems such as CCTV.
• Manage access control systems to regulate entry and exit of staff, visitors, and contractors, ensuring proper identification and authorization procedures are followed.
• Enforce the Mall Code of Conduct and, when appropriate, direct individuals to leave the property in accordance with company policy and applicable law.
• Respond promptly to incidents or emergencies by executing established emergency response procedures, including first aid, CPR, AED operation, and fire safety protocols.
• Assist with officer scheduling, call-offs, shift coverage, and staffing needs; promptly communicate coverage concerns to management. Overtime must follow company approval procedures.
• Write detailed incident reports documenting security breaches, accidents, or other occurrences; ensure accurate record-keeping for future reference.
• Perform conflict de-escalation and conflict management techniques to resolve disputes peacefully while maintaining safety standards.
• Oversee physical security measures such as heavy lifting during equipment setup or maintenance tasks; ensure compliance with safety regulations during all activities.
• Perform all duties with integrity, professionalism, sound judgment, and respect for customers, tenants, employees, and fellow team members.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Proven experience in security roles, with knowledge of surveillance systems, CCTV operation, and access control technologies.
• Background in military service or law enforcement is highly desirable for its discipline and tactical expertise.
• Certifications in first aid, CPR, AED operation, Taser use, firearm handling, and manual handling are required or preferred.
• Strong understanding of emergency response procedures and incident report writing skills.
• Must comply with the Company's drug-free workplace policy.
• Ability to perform background checks accurately and efficiently; experience in performing physical security assessments is advantageous.
• Excellent customer service skills combined with conflict management abilities to handle diverse situations professionally.
• Open availability, including evenings, weekends, holidays, and emergency coverage as business needs require.
• Ability to lead by example and represent company values as a highly visible member of the mall team.
• Valid driver's license required if operation of a company or security vehicle is an essential function of the position.

Physical and Work Requirements

• Ability to stand and walk for extended periods and regularly patrol interior and exterior areas of the property.
• Ability to respond promptly to incidents throughout the property, including use of stairs when necessary.
• Ability to work in varying indoor and outdoor weather conditions when performing exterior patrols or responding to incidents.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

This role offers an engaging environment where your vigilance and leadership directly contribute to a safe and secure workplace. If you are energetic, detail-oriented, and committed to upholding the highest standards of security compliance—apply now to become an integral part of our dedicated team!

Pay: $16.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Portage, MI 49024 (Required)

Work Location: In person