Security Supervisor

Core Responsibilities:
 Responsible for the safety of associates and patrons by regulating and correcting situations of possible accident and injury
 Responsible for the enforcement of NY State lottery rules as well as rules and regulations of the NYS Racing & Wagering Board
 Maintain a safe work and customer environment
 Assist the manager in issuing all disciplinary actions
 Responsible for scheduling post assignments to ensure compliance with state laws and facility regulations
 Responsible for reviewing all shifts paperwork
 Responsible for enforcing security procedures
 Leads by example in the skills of Customer service and positive interaction with associates
 Demonstrates skill in dealing with customer complaints
 Patrols buildings and grounds of facility on foot and/or in security vehicle; examines doors,
windows and gates to determine that they are secure; controls the various entry/exit locations throughout controlled areas as assigned
 Oversee new hire and frontline training
 Assist in the employee review and performance appraisal process
 Role model company guest service program
 Other duties as assigned.

Qualifications/Requirements:
 High school diploma or GED required
 Must be a NYS Certified Security Guard
 One to two years’ supervisory experience preferred
 Must be able to obtain a New York State Gaming License

OTHER
 Intermediate computer skills with Windows platform, including word processing, spreadsheets,
Internet and email
 Exceptional interpersonal and leadership skills required
 Ability to work in a fast-paced environment