Security Supervisor

Job Title: Security Supervisor

Location: The arc Shopping Centre

Job Purpose

To support the day-to-day operational management of The arc Shopping Centre, ensuring the delivery of a safe, secure, clean and welcoming environment for customers, tenants, visitors and colleagues. The Security Supervisor will lead and support the Security teams, ensuring high standards of service delivery, compliance, health and safety, and customer experience are consistently maintained.

As a visible management presence, and will oversee daily operations, coordinate contractors, manage incidents and support Centre Management in achieving operational objectives.

Key Responsibilities

Operational Management

• Take responsibility for the day-to-day operational management of the shopping centre during assigned shifts.
• Ensure the centre is presented to the highest standards of cleanliness, safety, security and customer service.
• Conduct routine inspections of the centre, identifying and resolving issues promptly.
• Respond to incidents, emergencies, customer complaints and operational issues in a professional and timely manner.
• Ensure compliance with all relevant legislation, policies, procedures and safe systems of work.
• Support business continuity and emergency response arrangements as required.

Security Management

• Manage and support the security operation, ensuring effective patrolling, incident response and asset protection.
• Ensure all security procedures are followed and that incidents are recorded, investigated and reported appropriately.
• Monitor security risks and implement appropriate control measures.
• Support crime prevention initiatives and maintain positive relationships with local partners and emergency services.

Administration & Reporting

• Demonstrate excellent organisational and administrative skills with the ability to manage multiple priorities effectively.
• Maintain accurate records, operational logs, compliance documentation, incident reports and management information.
• Ensure actions arising from inspections, audits, meetings, incidents, complaints and customer feedback are recorded, tracked and followed through to completion.
• Produce timely and accurate reports for Centre Management on operational performance, incidents, staffing and compliance matters.
• Assist with internal and external audits, reviews, inspections and accreditation processes.
• Collate and analyse operational data and identify opportunities for service improvement.
• Ensure documentation is maintained in accordance with company procedures and statutory requirements.

People Management

• Lead, motivate and support Security teams to deliver excellent operational standards.
• Ensure all team members understand their roles, responsibilities and performance expectations.
• Promote a culture of accountability, professionalism, customer service and continuous improvement.
• Ensure colleagues adopt and adhere to centre procedures, policies, standards and safe working practices.
• Monitor operative performance, attendance, conduct, presentation and training compliance.
• Conduct team briefings, performance reviews, training sessions and return-to-work meetings as required.
• Identify training and development needs and support colleague development.
• Support recruitment, induction and succession planning activities when required.
• Foster a positive and inclusive working environment aligned with the values of Westgrove and The arc Shopping Centre.

Contractor & Visitor Management

• Manage contractors, suppliers and service providers operating within the centre.
• Ensure contractors and visitors comply with all site safety, security, permit-to-work and access control procedures.
• Verify that appropriate risk assessments, method statements, permits and insurance documentation are in place before works commence.
• Monitor contractor performance and compliance, addressing any concerns promptly.
• Liaise with tenants, contractors and stakeholders to ensure works are completed safely and with minimal disruption to centre operations.

Health, Safety & Compliance

• Support the implementation and monitoring of health, safety and fire safety requirements throughout the centre.
• Ensure all accidents, incidents and near misses are reported and investigated appropriately.
• Conduct inspections and audits to ensure ongoing compliance with company policies and legal obligations.
• Promote a strong safety culture across all operational activities.

Customer Service

• Act as a visible and approachable management presence within the centre.
• Deliver exceptional customer service and ensure customer enquiries and complaints are managed effectively.
• Support initiatives designed to enhance the customer experience and reputation of the centre.

Essential

• Previous experience in a supervisory or management role within security and facilities management, retail or a similar environment.
• Strong leadership and people management skills.
• Excellent organisational and administrative abilities.
• Experience of preparing reports, maintaining records and managing compliance documentation.
• Ability to prioritise workloads and make decisions under pressure.
• Strong communication and interpersonal skills.
• Good understanding of health and safety legislation and operational compliance requirements.
• Proficient in Microsoft Office and workplace management systems.
• Flexible approach to working hours, including evenings, weekends and public holidays where required.

Desirable

• Security Industry Authority (SIA) Licence.
• IOSH Managing Safely or equivalent health and safety qualification.
• First Aid qualification.
• Experience working within a shopping centre, retail or mixed-use environment.
• Experience managing contractors and service providers.

Values & Culture

Westgrove and The arc Shopping Centre is proud to be a Real Living Wage Employer and is committed to providing a fair, inclusive and supportive working environment. The Duty Manager will support and promote these values, demonstrating respect, professionalism, integrity and a commitment to the wellbeing and development of all colleagues.

What you will get in return:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:

• Pension scheme (eligibility rules apply).
• Training and development opportunities including NVQ’s, Diploma’s, English speaking and writing support and more.
• Access to ‘Retail Trust’ who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via ‘Happi’ and more.
• HSF - Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs.
• Reward and Recognition Awards.
• Paid volunteering days.
• Access to ‘Perkbox’ offering discounted gym memberships and high street discounts.
• Cycle to work Scheme
• £200 Refer a Friend Scheme.
• Death in service
• Personal accident at work cover

#INDMP

Pay: £14.15 per hour

Expected hours: 40.0 per week

Benefits:

• Company pension
• Cycle to work scheme
• On-site parking
• Referral programme

Work Location: In person