SECURITY SUPERVISOR

Core Responsibilities

• Staff Management: Assign work shifts, coordinate guard schedules, conduct training, and monitor team performance.
• Operations & Enforcement: Oversee access control, routine patrols, surveillance monitoring (CCTV/alarms), and protocol enforcement.
• Incident & Crisis Response: Handle security breaches, medical emergencies, or disturbances, and lead emergency response drills.
• Investigations & Audits: Conduct security and safety audits, investigate workplace incidents, interview witnesses, and maintain detailed documentation.
• Department Liaison: Communicate with management, coordinate with facility or human resource departments, and liaise with local law enforcement or emergency services

Required Skills & Competencies

• Leadership & Supervision: Ability to coach, motivate, and discipline a security team.
• Technical Proficiency: Experience operating CCTV systems, alarm panels, and access control technology.
• Communication: Strong verbal and written skills in English & Chinese for reporting incidents and dealing with the public.
• Problem-Solving: Decisive action during high-stress or emergency situations

Qualifications & Requirements

• Education: SPM and/or STPM required; or coursework in criminal justice or security management is often preferred.
• Experience: Generally 2 to 3 years of experience as a security guard or officer, with prior military, law enforcement, or supervisory background being a strong advantage.
• Certifications & Licensing: Valid state or local security guard/supervisor license, First Aid/CPR certification, and industry credentials.