Security Supervisor - Office

Description:

SUMMARY:

The Security Supervisor is responsible for directly overseeing the Office Security Ambassador program for all MetroNational properties. Previous experience in retail/commercial environments is preferred with an understanding of security operations, facility management, incident response, and life safety systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees the daily operation of the Security Ambassador program for the Office Ambassadors

deployment and utilization of security solutions and incident management and response

• Supports the security force in the absence of both the Security Managers and Director of Security
• Shall assume the duties and responsibilities of a Security Ambassador, as necessary
• Engages, motivates, and supports all security ambassadors to ensure proactive implementation of the MetroNational Brand

Service Standards

• Reviews and submits all Incident Reports daily, ensuring incident documentation is accurate and sufficiently detailed
• Shall ensure the proper training of all post orders, standard operating procedures (SOPs), technology and other site-specific

needs for all Security Ambassadors

• Ensures the security team’s primary responsibilities of securing designated posts and patrolling facilities are carried out in a

professional manner within company/state guidelines

• Assist scheduling with filling posts from absences. Shall redeploy security resources as developing conditions may dictate
• Shall conduct shift briefings for security team members prior to each shift
• Notifies the Security Manager(s) and Director of Security of significant events
• Conducts performance coaching and counseling to promote technical proficiency, to inspire positive attitudes, and to ensure

professionalism

• Responds to Incident scenes. Shadows the Security Ambassador on scene assuring proper information is collected and service

standards are maintained. Shall escalate an incident response, as necessary

Requirements:

EDUCATION AND REQUIRED EXPERIENCE:

• High School Diploma required
• Bachelor's degree preferred
• 2+ years of previous supervisory experience in security or 5+ years of previous security experience with evidence of growth and

education in the security field

• Previous experience in real-estate environments is preferred

SKILLS, QUALIFICATIONS, AND OTHER REQUIREMENTS:

• Working knowledge of physical and electronic security systems
• Ability to manage multiple tasks and assignments to achieve desired outcomes within established time schedules and to function

calmly and effectively during times of emergencies are required

• Possess excellent organizational, problem solving and communication skills
• Must be able to discern suspicious behavior via monitoring equipment and be well-versed in dispatching appropriate responses

to suspicious activities

• Must have excellent ability to deescalate and manage escalating situations
• Exercises good judgement and initiative
• Working knowledge of computer software and Microsoft office

ABOUT METRONATIONAL

MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:

• Houston Chronicle Top Workplaces
• Houston Business Journal Healthiest Employers
• Houston Business Journal Best Places to Work
• Cigna Well-Being Award
• American Heart Association Fit-Friendly Worksite
• Mother-Friendly Worksite