Security Supervisor, SPX Express

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

The Security Supervisor oversees daily security operations across company facilities, including guard deployment, compliance, access control, incident management, security audits, and vendor coordination.

Key Responsibilities

• Supervise security guards, including deployment, attendance, discipline, training, and SOP compliance.
• Conduct regular security inspections and audits to identify and address operational or compliance gaps.
• Monitor physical security, access control, visitor management, patrols, and security screening.
• Respond to security incidents, coordinate investigations, prepare reports, and liaise with relevant authorities when required.
• Manage outsourced security service providers, including manpower issues, performance, compliance, and corrective actions.
• Monitor security equipment and MEGA-SOC operations, escalating security concerns and incidents as required.
• Maintain security records, incident trackers, audit findings, and operational reports.
• Work with Operations, Facilities, HR, and other stakeholders to implement security improvements and preventive controls.

Requirements:

• Diploma or SPM/STPM with relevant security experience.
• 3–5 years of experience in physical security, facility security, loss prevention, or related fields.
• 1–2 years of supervisory or team leadership experience.
• Ex-uniformed services personnel (Police, Military, Navy, Air Force, APM, Bomba, etc.) are highly preferred. Wataniah/PVR experience is also welcome.
• Female candidates are encouraged to apply.
• Valid driving licence and willingness to travel between sites.
• Able to work rotating shifts, weekends, public holidays, and respond to emergencies when required.
• Strong integrity, communication, leadership, and problem-solving skills.
• Proficient in Microsoft Office and basic security reporting.