Security Support Manager

Why Bank OZK?:

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope:

Leads the physical security operations center team responsible for delivering customer-focused security support services and responding to security incidents and emergencies.

Essential Job Functions:

• Leads, directs, and oversees the daily operations and performance of the Security Operations Center (SOC) team, ensuring efficient and effective delivery of security services.
• Promotes a customer service-focused culture by providing guidance, support, and leadership to team members serving employees, contractors, and vendors.
• Provides leadership and oversight in monitoring, responding to, and coordinating the resolution of security incidents, system alerts, service requests, and operational disruptions.
• Exercises sound judgment in evaluating security issues, determining appropriate corrective actions, and escalating matters to the appropriate personnel when necessary.
• Supervises, coaches, and develops team members through hiring support, onboarding, training, performance feedback, and ongoing professional development opportunities.
• Advises local management and department management on security related incidents.
• Conducts quality assurance reviews of security incidents and responses and provides coaching and recommendations for continuous improvement.
• Identifies recurring security issues, analyzes trends, and implements solutions or process improvements to enhance operational efficiency and mitigate risk.
• Collaborate with Security Analysts to assess, resolve, and improve complex security issues.
• Performs complex analysis, reporting, and data review activities to support the prevention, detection, investigation, and documentation of security incidents and emerging threats.
• Oversees the administration, monitoring, and first-tier troubleshooting of physical security technologies, including access control systems, badge access management, video surveillance systems, intrusion detection systems, alarm monitoring platforms, and related security technologies.
• Supports the implementation, maintenance, and continuous improvement of security technologies, tools, and procedures that protect employees, facilities, and organizational assets.
• Contributes to the development, enhancement, and documentation of Corporate Security policies, procedures, standards, and operational practices.
• Assists other Corporate Security functions and cross-functional teams as needed to support business and security objectives.

Knowledge, Skills & Abilities:

• Knowledge of alarm monitoring, card access management, and digital video systems.
• Ability to administer, program and configure access control, surveillance, and intrusion systems.
• Knowledge of safety and security protocols.
• Knowledge of security technologies and best practices.
• Ability to communicate effectively both verbally and in writing.
• Ability to produce accurate documentation and present information effectively.
• Ability to maintain attention to detail.
• Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
• Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
• Ability to work extended hours to accomplish work goals.
• Ability to demonstrate initiative to accomplish work objectives.
• Ability to work without close supervision.
• Ability to work effectively in a team environment.
• Skill in using computers and Microsoft Office, including Word, PowerPoint, Outlook, and Excel.

Basic Qualifications:

• Bachelor’s degree, preferably in Security Management or Criminal Justice, or commensurate work experience, required.
• 4+ years of safety, security, military, crisis management and/or law enforcement experience, or other commensurate work experience, required.
• This position may require access to certain confidential information and areas of the Bank. Successful completion of a post-offer enhanced criminal background screening including fingerprinting is required.
• 1+ years of supervisory, management or leadership experience, preferred.

Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.