Security System Support Technician (Remote)

About the company

The company is a growing U.S.-based home security company offering professionally monitored alarm, camera, and home automation systems.

This role will be a key member of the team and participate in all activities supporting the customer from purchase and onboarding to maintenance and technical support. The most important qualification for this role is a strong desire to learn, contribute, and keep customers happy.

This role is also an opportunity to learn and utilize modern tools and help shape the future of a small but established and growing home technology company.

What you'll do

Typical activities for this role include:

• Make recommendations and create documentation
• Handle online customer service requests and provide technical support
• Manage security alarm monitoring accounts

Work Setup and Schedule

• Remote, Philippines-based candidates only
• Stable internet connection and quiet home workspace
• Flexible schedule with partial US business-hours overlap
• Willing to work weekends when needed

Qualifications

• Experience as a security system technician required.

• Technical competence: you understand security, camera, and home automation systems well enough to explain them clearly and accurately

• Excellent English communication

• Genuine interest in and drive to help accelerate a growing security business

• Ability to work independently under minimal supervision

• Willing to learn and undergo training; resourceful and proactive

• Strong desire to learn, contribute, and keep customers happy.

• Must be comfortable and effective using internet tools to communicate with co-workers and customers. Customer support is provided online-only, not by phone.

The Right Person for This Role

• Open-minded and excited to learn on the job
• Affinity for solving technical problems with electronics and internet systems
• Understanding of security alarm, camera, and home automation technologies
• Comfortable communicating in online communities and web forums
• Motivated and reliable with a high say/do ratio