Security Systems Service Engineer / Technician

Who We Are

With 25-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we

provide.

The Opportunity

Convergint is seeking a reliable and customer-focused Security Systems Service Engineer / Technician to support service delivery across Dublin and the surrounding region.

This is a field-based service role, responsible for the maintenance, troubleshooting, and repair of the full electronic security suite, including Access Control, CCTV, and Intruder Detection systems. Working as part of Convergint’s Service Team, you will support a wide range of customers and environments, delivering high-quality service in line with agreed service levels.

This role is well suited to an engineer who enjoys variety, problem-solving, and working across multiple client sites.

What You’ll Be Doing

• Deliver reactive and planned service support across Dublin and the surrounding region.
• Carry out fault finding, maintenance, and repairs on Access Control, CCTV, and Intruder Alarm Systems.
• Complete planned preventative maintenance activities as scheduled.
• Support minor works, system upgrades, and enhancements.
• Perform testing, verification, and commissioning where required.
• Accurately complete service reports, documentation, and job records.  Communicate professionally with customers and internal teams.
• Escalate complex or critical issues to Service Management as required
• Adhere to Convergint service standards, health & safety requirements, and quality processes
• Participate in a 24/7 on-call duty roster for emergency situations only, on a scheduled and rotational basis

What You’ll Bring

Essential Experience & Skills:

• Minimum 5 years’ experience in the electronic security industry, supporting enterprise grade systems with strong technical knowledge of:
• IP CCTV and VMS platforms (Genetec/Milestone/Avigilon/Axis)
• Electronic security systems (HKC/Galaxy/Vanderbilt)
• Enterprise level access control systems (Lenel/CCure/Honeywell/Genetec)
• System integration and fault diagnosis
• Solid understanding of networking fundamentals.
• Experience working in mission-critical or high-security environments
• Ability to operate independently and as part of a team
• Excellent communication skills
• Strong attention to detail and a structured, methodical approach to troubleshooting
• Customer-focused mindset with high standards of professionalism
• Proficiency in MS Office (Word, Excel, Outlook)  Full clean Irish driving license

What We Offer

• A competitive remuneration package, commensurate with experience
• Company vehicle provided (role dependent)
• Generous annual leave entitlement
• Ongoing training and development opportunities
• Clear progression pathways within Convergint’s service and engineering teams
• Corporate Social Responsibility (CSR) initiatives and paid CSR Day
• A supportive, inclusive, and values-driven company culture
• and more...