Security Systems Support/ IT Support | Alabang - Onsite | Nightshift

We are looking for a Security Systems Support Coordinator with BPO industry experience who is willing to work on a night shift schedule.

Site: IBEX ALABANG

Job Responsibilities:

Security Panel Operations

• Arming and disarming security panels as per client schedules and requests.
• Monitoring panel statuses and responding to alerts or issues.

Account Updates:

• Accurately update security codes in the system as requested by clients
• Maintain and update client contact lists and associated security codes.

Portal Assistance

• Provide walkthrough assistance to clients on using the security system portal.
• Help clients navigate the portal to manage their accounts and settings.

Client Support

• Respond to client inquiries and requests promptly and professionally.
• Assist clients in troubleshooting basic issues with their security systems.

Documentation and Reporting:

• Maintain accurate records of all arming/disarming activities and account updates.
• Generate regular reports on tasks completed and any issues encountered.

Qualifications:

• Previous experience in security system management or a related field is preferred.
• Experience with customer support or technical assistance is beneficial.
• Strong attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Basic computer skills and familiarity with security systems and portals.