Security Systems Technician

The Security Systems Technician installs, configures, tests, troubleshoots, and supports commercial security, life-safety, and low-voltage systems at customer and project sites. The technician works with customers, project teams, contractors, vendors, and internal staff to deliver safe, reliable, well-documented solutions.

Essential Duties and Responsibilities:

• Install, configure, program, test, and support video surveillance, access control, intrusion detection, fire alarm, intercom, and related low-voltage systems.
• Install, terminate, label, and test copper, fiber, coaxial, and related cabling, devices, power supplies, enclosures, and network hardware.
• Configure users, access levels, schedules, alarms, notifications, recording settings, analytics, integrations, and reports.
• Troubleshoot hardware, software, network, cabling, power, connectivity, and performance issues; perform upgrades, preventive maintenance, replacements, and approved changes.
• Verify installations against project requirements, manufacturer specifications, applicable codes, and company quality standards.
• Read blueprints, floor plans, wiring and riser diagrams, specifications, and scope documents.
• Maintain accurate programming, configuration, testing, inventory, labeling, as-built, material, and closeout records.
• Provide customer instruction and support service calls, warranty work, system changes, emergency requests, and project closeout.
• Follow safety, confidentiality, customer-site, legal, and company requirements while communicating professionally with all stakeholders.

Required Qualifications

• High school diploma or equivalent.
• A minimum of three years of related experience installing, programming, servicing, or supporting commercial security systems.
• Valid driver’s license.
• Relevant manufacturer, NICET, BICSI, ESA, OSHA, networking, fire alarm, or security-industry certifications.

Knowledge, Skills, and Abilities

• Hands-on experience with video surveillance, access control, intrusion detection, fire alarm, or comparable electronic security systems.
• Working knowledge of low-voltage cabling and basic IP networking, including TCP/IP, PoE, switches, VLANs, and connected devices.
• Ability to read system drawings and use hand tools, power tools, ladders, lifts, and test equipment safely.
• Strong troubleshooting, documentation, organization, communication, and customer-service skills; able to work independently and with a team.
• Experience with Axis, Verkada, LenelS2, Honeywell, Hanwha Vision, Cisco Meraki, Avigilon, or comparable platforms.
• Experience commissioning integrated or cloud-managed security systems in commercial, enterprise, or regulated environments.

Physical Requirements

• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Ability to stand, walk, bend, kneel, crouch, crawl, reach, work overhead, and perform repetitive hand and arm motions during field work.
• Ability to safely lift, carry, position, and move tools, materials, equipment, and system components.
• Ability to climb ladders, use approved lifts, work in equipment rooms and confined field spaces, and identify wiring, labels, indicators, and system signals.

Work Environment

• Work occurs primarily at customer locations, active jobsites, offices, data centers, communications rooms, and equipment rooms.
• Daily local travel, occasional overnight travel, and occasional after-hours work may be required.
• Employees must follow company safety procedures, customer requirements, and site-specific rules.