Security Systems Technician

About Northern Alarm Protection

Northern Alarm Protection is a leading provider of integrated security solutions throughout Ontario. We specialize in the design, installation, service, and maintenance of CCTV, access control, intrusion alarm, intercom, and life safety systems for commercial, industrial, municipal, retail, automotive, and residential clients.

We are seeking an experienced and motivated Security Systems Service Technician to join our Hamilton area team.

Position Summary

The Security Systems Service Technician is responsible for diagnosing, troubleshooting, repairing, programming, and maintaining electronic security systems. The successful candidate will be comfortable working independently in the field, communicating directly with clients, and providing exceptional customer service while maintaining high technical standards.

Responsibilities

• Diagnose and repair security system issues on client sites.
• Service and maintain CCTV, access control, intrusion alarm, and intercom systems.
• Perform preventative maintenance inspections and system testing.
• Program and configure security hardware and software platforms.
• Troubleshoot IP networking, remote connectivity, and communication issues.
• Complete service reports, work orders, and documentation accurately and thoroughly.
• Provide training and guidance to end users when required.
• Coordinate with the service manager, project managers, and other technicians.
• Maintain company vehicle, tools, inventory, and equipment.
• Ensure all work is completed in accordance with company standards, manufacturer specifications, and applicable codes.
• Participate in an on-call rotation.

Required Qualifications

• Minimum 3–5 years of experience servicing electronic security systems.
• Strong knowledge of:
• CCTV systems - Excaq, Genetec, Axis
• Access control systems - Keyscan, Kantech, Genetec
• Intrusion alarm systems - DSC, Bosch
• Intercom and communication systems
• IP networking fundamentals
• Experience troubleshooting hardware, software, and network-related issues.
• Strong understanding of low-voltage wiring practices and industry standards.
• Excellent problem-solving and diagnostic skills.
• Strong customer service and communication skills.
• Valid Ontario Driver's License with a clean driving record.
• Ability to work independently and manage multiple service calls.

Preferred Qualifications

Experience with one or more of the following platforms:

• ExacqVision
• Axis Camera Station
• DSC
• Kantech
• ICT Protege
• Keyscan
• Genetec
• Milestone
• Alarm.com
• Ubiquiti networking products

Additional certifications and training are considered assets.

Physical Requirements

• Ability to climb ladders and work at heights.
• Ability to lift and carry equipment up to 50 lbs.
• Ability to work indoors and outdoors in various weather conditions.
• Ability to travel throughout the GTA and surrounding areas.

What We Offer

• Company vehicle.
• Company Phone and Laptop
• Health and dental benefits.
• Paid manufacturer and industry training.
• Opportunities for professional growth and advancement.
• Supportive team environment with a strong focus on safety and quality.

Pay: $28.00-$35.00 per hour

Work Location: In person