Security Technician – Faults & Repairs

About the role

This is a service-first role diagnosing and fixing access control, CCTV, intruder alarm and intercom faults across a wide base of commercial, industrial and government sites. Small install and upgrade work comes up from time to time, but the core of the job is keeping existing systems running properly. You'll be working on a genuinely broad, high-end platform mix including access control (Gallagher, Protege WX/GX, Inner Range Inception & Integriti), CCTV / VMS (Genetec, Milestone, NX Witness, Hikvision, Dahua), and intercom (Aiphone, Akuvox).

Key responsibilities

• Diagnose and repair faults on access control, CCTV, alarm and intercom systems at client sites
• Produce clear condition reports
• Pick up small installation and upgrade jobs when they come up
• Work from site drawings, cable schedules and system documentation
• Keep accurate job records — photos, sign-offs, configuration notes
• Communicate clearly with clients on site, explain the fault and the fix in plain English
• Participate in the after-hours callout roster

About you

• 5–10 years' experience in electronic security, ideally weighted toward service and fault-finding rather than install-only work
• Solid hands-on experience across access control and CCTV/VMS platforms — ideally including several of the brands listed
• Confident with structured cabling, low-voltage wiring and IP networking fundamentals
• A methodical approach — you diagnose before you swap parts
• Full NZ driver's licence
• Certificate of Approval (COA) with Security Technician endorsement
• Comfortable working independently on-site and communicating directly with clients

Benefits

• Competitive pay, based on experience
• On-call allowance on top of base for participation in the after-hours roster
• Company vehicle and tools of trade
• Manufacturer training and certification support across full platform range
• Stable, established team based in Wiri, Auckland, covering the upper North Island with a nationwide partner network

About us

ICE Security is a New Zealand-owned electronic security integrator based in Wiri, Auckland. We specialise in access control, CCTV, intruder alarms and intercoms for commercial, industrial and government clients, backed by ISO 9001 certification, Sitewise Gold, and NZSA audited accreditation. We hold certified channel partnerships with Gallagher, Genetec, Inner Range Integriti, Protege GX/WX, NX Witness, Milestone and Hikvision.