Security Technology - Data Protection Operations Technician

Job Summary

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Opportunity

We are looking for a Protection Technology Operations - Engineer, who will become part of our Protection Technology Operations team. In this role you will be involved in supporting and coordinating activities related to security technologies. You will likely spend most of your time supporting the run state of our encryption, data loss prevention, data rights management and application security technologies, as well as bring operational expertise to efforts introducing new technologies and upgrading current ones. In addition, you will have the opportunity to bring technical expertise to standing up new technologies, upgrading current ones, and working with internal or external groups to ensure the related systems are secure and robust.

Your key Responsibilities

• Provide technical support of Information Security technologies that fall under the teams responsibilities, confirming they are operating within agreed service levels and at peak possible performance
• Must be able to balance the firms security needs with the business impact and benefit. The role requires the ability to deal effectively and efficiently with escalations and time sensitive, difficult situations/people under pressure particularly in the area of restoration of services with information security implications.
• Design, plan, manage, drive and coordinate planned maintenance activities as well as the standardization and automation of processes and procedures for Information Security technologies.
• Represent the team in specific Project activities, including providing support and managing BAU work.
• Articulate technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to technology leaders.

Skills and attributes for success

We are interested in people who bring in operational experience in a large, enterprise environment having performed detailed troubleshooting of issues, by using their analytical skills and collaborating with other technical teams, stakeholders, internal customers, and external customers. As a successful candidate you will have functional and/or technical experience in supporting Purview - Data Loss Prevention (DLP), eDiscovery, Microsoft Information Protection (MIP), IRM (Insider risk management), Communications Compliance, and DSPM for AI. Additionally, any experience with Zscaler DLP is highly desirable.

To qualify for the role, you must have

• Bachelor's degree in Computer Science or related field, or equivalent work experience.
• Approximately 5-7 years of experience in Security, including demonstrable knowledge of Purview - Data Loss Prevention (DLP), eDiscovery and Microsoft Information Protection (MIP).
• The ability to train & coach staff in technical processes and practices.
• Several years experience working in a large global virtual environment.
• Strong English language skills written and verbal.

Ideally, you'll also have

• Information Technology Infrastructure Library (ITIL v2 or v3 Foundations training) preferred.
• GSEC/CISSP or other security related certification from ISC2 or GIAC.
• Experience in project management, service introduction, and service readiness.

What we look for

• This role is perfect for you, if you have excellent problem solving, decision making and communication skills.
• We are looking for people who are comfortable working with culturally diverse on/offshore team members, able to react appropriately during stressful and ambiguous situations.