Selection Coordinator

The Selection Coordinator will provide day–to-day management to a designated Selection team. The Selection Coordinator is part of a team that develops and executes methods of assessing top talent for agent positions.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Supervise Selection specialists according to BEST follow-up templates.
• Participate actively with Training and Operations to assure accurate profile compliance.
• To supervise the Selection Process and make the necessary improvements.
• Elaborate agent ‘Job Description’ per Line-of-business, following BEST process and template.
• Control and ensure the document signing of all candidates.
• Control the hiring process through Teleperformance tools.
• Elaborate and report daily updates on Fill-in rate information
• Participate in new generations follow-up (New hire analysis, PTL meetings)
• Maintain a constant communication with staffing to assure ITAL performance.
• Supervise the interview and assessment rooms to assure adequate environment and adequate facilities and equipment state.
• Negotiate hiring requirements with planning, training and payroll to ensure generations coverage according to capacity.
• Supervise and confirm that candidates meet the profile basics.
• Ensure all contact with potential candidates is a positive experience.
• Achieve BEST R&S process certification.

Education and specific Training: It’s preferred for the Selection Coordinator to have a bachelor degree in psychology, human resources, administration, or some studies in college. Including and not limited to: math skills, good excel skills, management experience.

Work experience: The Selection Coordinator must have a strong knowledge about selection methods, employment and reference checking; and various other recruiting activities while managing a team of selection specialists.

Minimum 1 year in administration, human resources, call center management, performance management and/or Recruitment and selection .

Technical Skills

• Excellent computer skills required including proficiency with Microsoft Office applications Planning Skills 100%
• Project management skills
• Analytics skills
• Prior management experience with the ability to lead a team of recruiting and selection.
• Employee Selection
• English Proficiency C1