Self Employed, Taxi Office Receptionist / Call Taker

Overview

Join our dynamic transportation team as a Self Employed Taxi Office Receptionist / Call Taker, where you'll be the friendly first point of contact for customers and drivers alike. This energetic role offers the opportunity to streamline daily operations by managing dispatch calls, coordinating rides, and ensuring smooth communication across our transportation network. Your positive attitude and organizational skills will help us deliver exceptional service and keep our operations running seamlessly. Whether handling reservations or assisting with data entry, you'll play a vital role in connecting people to their destinations efficiently and professionally.

Duties

• Answer incoming phone calls with professional phone etiquette, providing clear information and assistance to customers and drivers.
• Take ride requests accurately, entering details into our transportation management system (ICabbi).
• Coordinate dispatches by scheduling pickups, confirming driver availability, and managing real-time updates to ensure timely service delivery.
• Maintain accurate records of reservations, and dispatch logs through efficient data entry practices.
• Assist with receiving documentation related to vehicle maintenance or operational supplies as needed.
• Support logistics operations by monitoring ride statuses and communicating effectively with drivers.
• Provide excellent customer service by addressing inquiries, resolving issues promptly, and maintaining a positive interaction environment.

Essential qualities

• Excellent communication skills, both verbal and written, with a focus on clear, professional interaction over the phone and in person.
• Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
• Computer literate

Desirable skills

• Prior experience in the private hire / taxi industry
• Experience using dispatch software such as ICabbi
• UK Driving licence.

This role offers an engaging environment where your organizational talents and communication skills directly contribute to delivering reliable transportation services. We are committed to fostering a supportive workplace that values your contributions.

Pay: £13.00 per hour

Expected hours: 8.0 – 50.0 per week

Work Location: In person