Self Storage Manager

Does your career have Roomia to grow?
Are you looking for a role where you can make a real difference by helping others discover how a little extra space can change their life?

With ambitious growth plans and a fun and friendly culture, we pride ourselves on our personal approach to helping Australians find the perfect storage solution.

About Roomia
We'd love to get to know you, but first, here's a little about us.

Roomia is one of Australia’s fastest-growing independent self storage operators, with over a decade of experience delivering first-class storage facilities. We’re expanding across Australia and proud to do things differently, with a genuine, fun and personal approach that extends through our entire company culture.

About the Role
Based at our 850-unit O'Connor facility, this hands-on role puts you at the heart of Roomia’s customer experience.

You’ll take an active role in the day-to-day operations and management of the site, from helping customers find the perfect storage solution to ensuring our facility is always clean, secure and running smoothly.

No two days will be the same. You’ll balance customer sales, facility upkeep and administrative tasks, while enjoying a great work/life balance with no late nights, Sundays or public holidays required.

As Store Manager, you’ll oversee overall store performance, enhance the customer experience, maintain property standards, meet financial targets and ensure compliance with company policies.

We offer flexible conditions, above-award pay and the support of an experienced head office team so you can focus on what matters most: helping people discover how a little extra space can change their life.

Key Responsibilities include:

Customer Service and Sales

• Engage with customers to understand their needs and match them with the right storage solution
• Resolve enquiries and issues promptly and professionally
• Identify and implement opportunities for local business growth

Operations

• Manage daily operations, including rental rate reviews and the delinquency process
• Conduct regular safety and compliance checks in line with OH&S requirements

Maintenance

• Oversee the maintenance and presentation of the facility, including unit readiness and site cleanliness
• Understand operational requirements for systems such as fire alarms, gates, lighting and security

Reporting and Administration

• Maintain accurate customer records, leases and insurance documentation
• Manage store accounts and follow up on overdue payments
• Prepare business performance updates and ensure procedures are followed

Conduct & Culture

• Promote and uphold Roomia’s positive, people-first culture
• Follow company policies and contribute to a safe, supportive workplace

Skills and Experience

• Exceptional customer service and communication skills
• A team player with a flexible, can-do attitude
• Strong organisational and multitasking abilities
• Proficiency in Microsoft Office; experience with Sitelink is an advantage but not essential
• Previous experience in self storage or retail sales management is highly regarded

Shortlisted candidates may be contacted before the closing date, as we’re keen to find the right person for a November 2026 start.

If this sounds like you, we’d love to hear from you.

Send your cover letter and resume by Sunday September 20 or reach out for a confidential chat with Mark McPhee, National Operations Manager, at [email protected]