TrueNorth Community Services

SUMMARY:
The Self-Sufficiency Advisor will support the emPower Division by providing high quality, focused, case management services to eligible participants to assist them in becoming self-sufficient. This position will assist participants with identifying barriers and challenges that affect their ability to contribute to their energy costs and create case management goals that address the ability to reduce participant energy burden, contribute to energy costs, connect to resources not offered by TrueNorth and other mutually agreed upon participants-centered goal(s). Services will be provided in various geographic areas in Michigan with the use of technology to digitally connect with participants.
As a member of the emPower Team, the Self-Sufficiency Advisor (Digital) is expected to promote a positive work environment. This includes: professionalism, positive attitude, reliability, adaptability to changes, and willingness to learn.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
<ul>
<li>Be thoroughly familiar with approved assistance grants, their conditions and eligibility criteria</li>
<li>Work with participants in their efforts to reach self-sufficiency by creating plans that are clear, measurable, and realistic</li>
<li>Serve as an MDHHS Navigation Referral Partner as needed</li>
<li>Adhere to professional standards as outlined by protocols, rules, and regulations provided by TrueNorth</li>
<li>Provide case management services to participants via online meeting platforms, phone calls, texts, etc.</li>
<li>Case Management services include:</li>
<li>Engage new participants by reviewing records, applications, conducting virtual visits and assessments</li>
<li>Evaluate and assess participant needs, and gaps in services to identify solutions</li>
<li>Develop, monitor and evaluate participant case plans and progress</li>
<li>Maintain regular and consistent interaction with the participant by online meeting platforms, telephone, text and email to track their progress and to ensure satisfaction and positive outcomes</li>
<li>Provide and assist the participant with customized energy efficiency kit items in order to reduce energy usage in the home</li>
<li>Coordinate supportive services (i.e. mental health, child care, transportation, substance abuse, etc.), follow up on all support services and monitor participant’ attendance/engagement in services</li>
<li>Prepares participants discharge by reviewing discharge plans and providing additional resources if necessary</li>
<li>Communicates participant progress through monthly meetings and evaluation with the Complex Care Manager and disseminating results and obstacles as it pertains to the participant’s case</li>
<li>Develop effective working relations and cooperate with collaborating organizations throughout the case management process</li>
<li>Complete well-organized case files that accurately reflect services provided outcomes and maintain participant records by reviewing case notes, logging events and progress within a 24-hour time frame of contact</li>
<li>Evaluate and track energy usage during services, with a goal to reduce usage and increase participant contribution to their heat/energy bill</li>
<li>Represent TrueNorth at meetings and other gatherings as assigned</li>
<li>Complete all required administrative duties by their deadlines</li>
<li>Adhere to safety standards and mandatory reporter requirements</li>
<li>Maintain an accurate google calendar</li>
<li>Regular and consistent attendance</li>
<li>Other duties as assigned</li>
<li>Attend all staff meetings.</li>
</ul>
SUPERVISORY RESPONSIBILITIES: There are no supervisory responsibilities with this position.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Absolute ability to maintain participant and agency confidentiality</li>
<li>Significant ability to read, interpret, explain, and apply grant and contract policy and procedures</li>
<li>Considerable ability to maintain records and prepare verbal and written reports pertaining to program planning, progress, problems and solutions</li>
<li>Ability to work well independently and within a team focusing on achieving well-defined performance outcomes</li>
<li>Ability to relate to people on a one-on-one basis and as a member of a group</li>
<li>Ability to effectively communicate with distressed persons under adverse conditions</li>
<li>Ability to problem solve</li>
<li>Ability to analyze data and prepare reports</li>
<li>Strong organizational skills including a high level of attention to detail and the capacity to multitask</li>
<li>Ability to utilize Paycor, a cloud-based system, to accurately report hours worked</li>
<li>Strong time management skills</li>
<li>Strong communication skills including the capacity to translate complex information into meaningful material to support the management and decision-making processes at TrueNorth;</li>
<li>Ability to work fluently with technology and IT</li>
<li>Expected capabilities include considerable familiarity and experience with Microsoft Office, Google, general internet use, and possess the capacity to master the Customer Relations Management (CRM) database and other external databases</li>
<li>Work competencies include demonstrated skill and experience in coordinating multiple projects effectively with short deadlines and the ability to work with a variety of systems, data and individuals while exhibiting excellent communication skills</li>
</ul>
EDUCATION and/or EXPERIENCE:
<ul>
<li>Bachelor’s Degree in social work, human services, or similar field preferred or 5 year of experience in human service provision</li>
<li>Excellent basic computer skills including Google suite, Microsoft suite, and PDF platforms required</li>
<li>Ability to learn the CRM database required</li>
<li>Knowledge of grants preferred</li>
<li>Experience in case management preferred</li>
</ul>
EOE
Pay: From $16.00 per hour
Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Flexible spending account</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Work Location: Hybrid remote in Fremont, MI 49412

Self-Sufficiency Advisor (Digital)

Self-Sufficiency Advisor (Digital)

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