Seller Growth Program Manager

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

Job Description:

• Drive strategic and operational initiatives to accelerate seller growth across key business segments and lifecycle stages.
• Lead end-to-end program management, including planning, execution, monitoring, and post-launch evaluation, ensuring timely delivery and measurable business impact.
• Identify growth opportunities through data analysis, derive actionable insights, and translate findings into scalable initiatives to improve seller acquisition, activation, retention, and performance.
• Collaborate closely with cross-functional stakeholders, including Business Development, Operations, Product, Marketing, Risk, Customer Service, and Regional teams, to align priorities and drive execution.
• Monitor key business metrics, proactively identify gaps or operational issues, and coordinate stakeholders to implement effective solutions.
• Manage multiple projects simultaneously in a fast-paced environment while maintaining strong attention to detail and execution quality.
• Develop and optimize operational processes to improve efficiency, scalability, and overall program effectiveness.
• Stay up to date with emerging AI tools and identify opportunities to leverage solutions such as ChatGPT, Claude, Gemini, or similar technologies to improve productivity and program outcomes.

Requirements:

• Bachelor's degree from a top university.
• 3–7 years of experience in Program Management, Strategy & Operations, Business Operations, Consulting, or other relevant roles in a fast-paced environment.
• Experience in e-commerce, FMCG, financial services, lending, payments, or fintech is a plus.
• Strong project management skills with a proven track record of leading cross-functional initiatives and driving projects from ideation to execution.
• Strong analytical and data-driven mindset, with the ability to extract insights from data, identify growth opportunities, and make informed business recommendations.
• Excellent stakeholder management and influencing skills, with the ability to collaborate effectively across teams and drive alignment without direct authority.
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Strong communication and interpersonal skills; comfortable engaging with stakeholders at different levels.
• Self-motivated, results-oriented, and demonstrates a strong sense of ownership with a positive work attitude.
• Passion for AI technologies and hands-on experience using tools such as ChatGPT, Claude, Gemini, or similar AI solutions in work or personal projects is a strong plus.
• Willing to work in a hybrid setup (4 days onsite, 1 day work from home).