Seller support Analyst

Description

Seller Support Analyst JD:

Job Profile: Account Manager Executive
Location: Gurgaon
CTC: upto 3lpa

Specific Responsibilities
Understand Seller Services products and services and be able to articulate its benefits to sellers
Introduction of various products/services to third party sellers
Track performance of key partners using appropriate metrics to manage performance
Achieve seller launch, selection and seller success targets
Engage with internal and external customers to improve business processes
Flag possible escalation, dive deep to recommend and implement corrective actions
Inputs to drive customer facing metrics to help drive order growth.
Inputs on improving in-stock rates for top selling SKUs
Category/Customer insights on emerging trends, customer searches and selection gap opportunities.
Deals and Promotion Planning (Lightning Deals, Best Deals, and DOTD)
Sponsored Ad optimisation
Inputs on Automation Tool adoption and action rate
Inputs on maintaining account health and taking corrective actions in case of any issues with health metrics
Inputs on improving catalog quality via Enhanced Brand Content, Catalogue corrections, etc.
Daily operations like price and quantity update, account health monitoring
Account Reconciliation support

Basic Qualifications

1+ years of experience in sales or business development
Bachelor's degree required,
Experience in an analytical, results-oriented environment with external customer interaction
Experience with e-commerce or offline retail would be an advantage
Experience selling nascent products/services into new markets is desired

Requirements

Basic Qualifications

1+ years of experience in sales or business development
Bachelor's degree required,
Experience in an analytical, results-oriented environment with external customer interaction
Experience with e-commerce or offline retail would be an advantage
Experience selling nascent products/services into new markets is desired

Preferences

PREFERRED QUALIFICATIONS
Demonstrated intense customer focus
Demonstrated highest level of integrity, intellectual honesty, and strong work ethics
Passionate about internet and e-commerce linked business
Excellent written, oral communication and presentation skills
Proficiency in MS Excel along with a good working knowledge of MS Office Suite
Operate in the system with speed and accuracy necessary to meet Amazon standards

Job Responsibilities

Specific Responsibilities
Understand Seller Services products and services and be able to articulate its benefits to sellers
Introduction of various products/services to third party sellers
Track performance of key partners using appropriate metrics to manage performance
Achieve seller launch, selection and seller success targets
Engage with internal and external customers to improve business processes
Flag possible escalation, dive deep to recommend and implement corrective actions
Inputs to drive customer facing metrics to help drive order growth.
Inputs on improving in-stock rates for top selling SKUs
Category/Customer insights on emerging trends, customer searches and selection gap opportunities.
Deals and Promotion Planning (Lightning Deals, Best Deals, and DOTD)
Sponsored Ad optimisation
Inputs on Automation Tool adoption and action rate
Inputs on maintaining account health and taking corrective actions in case of any issues with health metrics
Inputs on improving catalog quality via Enhanced Brand Content, Catalogue corrections, etc.