Seller Support

Job Summary

The Seller Support is responsible for providing end-to-end operational and commercial support to sellers on Central Online’s marketplace. This includes onboarding new sellers, managing their daily operations, resolving issues, and working closely with commercial and business development teams to drive sales growth. The role requires a balance of problem-solving, communication, and analytical skills to deliver an exceptional seller experience and contribute to overall business success.

Key Responsibilities

1. Seller Onboarding & Training

• Guide new sellers through platform systems, tools, and policies.
• Assist in product listings, offer optimization, and logistics requirements.
• Conduct onboarding and training sessions on selling best practices.
• Seller incubation for 3 months based on criteria.

2. Operational Support & Order Management

• Monitor daily operations, including SLA, status updates, and stock levels.
• Handle order-related cases (OCPB, returns, claims, and seller-owned delivery updates).
• Create SKUs in JDA, prepare POs for cross-docking, and support finance data reporting.
• Manage and process seller contracts.

3. Commercial & Business Development Support

• Manage sellers’ promotional calendar for the business unit.
• Collaborate with Business Development to identify sales growth opportunities.
• Support campaign execution and seasonal promotions.
• Share performance insights to improve seller competitiveness.

4. Communication & Relationship Management

• Provide updates on news, holidays, campaigns, and system changes.
• Maintain clear documentation of seller interactions and support tickets.
• Collaborate with internal teams to troubleshoot and escalate issues.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 1–3 years of experience in e-commerce, seller support, or account management.
• Strong communication and interpersonal skills.
• Proficient in MS Excel, Google Sheets, and basic reporting tools.
• Problem-solving mindset and ability to work under pressure.
• Good command of Thai and English.
• Experience with marketplace platforms (e.g., Lazada, Shopee) is advantageous.
• Knowledge of order management and logistics processes is preferred.
• Data analysis and commercial planning skills are preferred.