Seller Support Executive

Job Title: Seller Support Executive / Customer Support Executive
Process: Walmart Seller Support
Location: Pune
Openings: 800+
Salary: Up to 32,000 CTC per month
Employment Type: Full-Time
Working Days: 5.5 Days a Week
Shift: Rotational Shifts
Week Off: Rotational
Cab Facility: One-way cab facility available during odd hours

Job Description

We are hiring Customer Support / Seller Support Executives for an urgent and high-priority Walmart Seller Support process in Pune.

The selected candidates will be responsible for assisting Walmart sellers with their queries, providing accurate resolutions, and ensuring a high-quality customer/seller experience.

Key Responsibilities

• Handle seller/customer queries through the assigned support channel.
• Provide accurate and timely resolution to seller-related issues.
• Understand seller concerns and identify the appropriate resolution.
• Maintain professional communication and customer service standards.
• Follow process guidelines, SOPs, and quality standards.
• Document customer/seller interactions accurately in the system.
• Escalate complex or unresolved issues to the appropriate team.
• Achieve assigned productivity, quality, and customer satisfaction targets.
• Work effectively in a rotational shift environment.

Candidate Profile

• Excellent English communication skills, both verbal and written.
• Good listening and problem-solving abilities.
• Customer service-oriented approach.
• Basic computer knowledge and good typing skills.
• Comfortable working in rotational shifts.
• Willingness to work 5.5 days a week with rotational weekly offs.
• Candidates with experience in BPO, Customer Support, International Voice Process, Seller Support, E-commerce Support, or Customer Service will be preferred.
• Freshers with strong English communication skills may also be considered, subject to process requirements.

Compensation & Benefits

• Salary: Up to 32,000 CTC
• 800+ immediate openings
• Opportunity to work on a reputed Walmart Seller Support process
• One-way cab facility during odd hours
• Rotational shifts and rotational week offs
• Full-time employment opportunity

Selection Process

1. HR Interview 2. Operations Interview 3. Written Versant Assessment

Candidates must be prepared to clear all stages of the selection process.